Rita Greenan
Grasonville,MD
Summary
Dynamic Office Manager at Knot 10 Yacht Sales, adept at ensuring seamless closings for over 500 transactions annually. Renowned for exceptional customer service and meticulous documentation expertise, achieving zero audit violations. Proven ability to foster strong relationships with brokers and lenders, enhancing operational efficiency and compliance in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Knot 10 Yacht Sales
07.2010 - 05.2025
- Worked directly with 70+ brokers, lenders and customers to ensure a smooth closing process.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate closing documents, so when audited by the Department of Natural Resources, there were 0 violations.
- Handled all closing documents for settlement on approximately 500 closings a year. Documents included but not limited to: Closing statements, getting payoffs, warranty of titles, State title work, USCG Documentation paper.
- Handled international sales (UK, Polish and Canadian Registry, to name a few).
- Handled correcting errors on previous title/documentation paperwork.
- Worked with lenders to get lien releases for liens not previously released by prior owners And/or liens that we paid off at the time of closing.
- Maintained a great relationship with the different states agency, to keep up on all new requirements.
- Collected funds from buyers, paid off loans, paid and processed taxes, titling and registration in a timely manner.
- Notified State/National Agencies ( if required) Of the Sale of the vessels.
Education
General Studies
Montgomery College
Rockville, MDHigh School Diploma -
Paint Branch High School
Burtonsville MD06-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Documentation expertise
- Documentation and control
Certification
- Public Notary, Queen Anne County MD
Timeline
Office Manager
Knot 10 Yacht Sales
07.2010 - 05.2025
General Studies
Montgomery College
High School Diploma -
Paint Branch High School
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