Rita Hayward
St. Petersburg,FL
Summary
Experienced clinical professional with a proven track record in patient care, excelling in training development and regulatory compliance. Adept at enhancing learning outcomes through innovative lesson plans and multimedia tools. Recognized for exceptional problem-solving skills and a commitment to quality assurance, fostering a collaborative environment that drives success in clinical settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Educator
Covenant Metabolic Specialist
Sarasota, FL
06.2024 - 03.2025
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Created lesson plans and activities to engage clinical research coordinators in the learning process.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate clinical research coordinator's progress.
Clinical Operations Manager
Synergy Healthcare LLC
Bradenton, FL
10.2021 - 05.2024
- Recruited, hired and trained new coordinators
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Ensured timely delivery of essential documents related to clinical research studies such as CRFs and SOPs.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Collaborated closely with internal teams such as Regulatory Affairs, Quality Assurance, Data Management, Biostatistics, and Medical Writing to ensure successful execution of research projects.
- Monitored site performance to ensure adherence to Good Clinical Practices guidelines.
- Provided support during investigator meetings by responding promptly to questions raised by site personnel.
- Coordinated the development of clinical protocols, informed consent forms, case report forms, and other study documents.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Clinical Research Associate
Actalent
Saint Petersburg , FL
07.2019 - 10.2021
- Reviewed site regulatory binder to check collection procedures and completeness of paperwork.
- Performed pre-study site evaluations, site initiations, interim monitoring and study close-out visits while collecting regulatory documentation.
- Interacted with sponsors, CROs, investigators, vendors and subcontractors as needed.
- Assessed incoming source documentation for accuracy and completeness against case report forms.
- Conducted site initiation visits and monitored ongoing studies at investigator sites.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Kept patient care protocols and clinical trial operations in compliance.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
Clinical Research Coordinator II
Emory University School of Medicine
Atlanta, GA
06.2008 - 06.2019
- Monitored patient safety during clinical trials according to established guidelines.
- Conducted screening interviews to determine eligibility of possible subjects.
- Reviewed CRFs for completeness and accuracy before database entry.
- Educated participants on studies and anticipated outcomes.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Collected, processed and delivered specimens from trial participants.
- Provided training to study staff on protocol requirements and GCP regulations.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Took vital signs and collected medical histories as part of study protocols.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
Medical Oncology Supervisor
Emory Healthcare
Atlanta, GA
10.2003 - 06.2008
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Maintained positive working relationship with fellow staff and management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Assessed company operations for compliance with safety standards.
- Collaborated with other departments to coordinate workflow processes between teams.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Bachelor of Arts - English
Regent University- Some College
Virginia Beach, VASkills
- Regulatory compliance
- Data analysis
- Problem solving
- Project management
- Training development
- Quality assurance
- Preparing specimens and samples
- Clinical supervision
- Patient care
- Clinical procedures
- Medical terminology
- Data collection
- Performance evaluation
- Multi-tasking
- Phlebotomy
- Vitals collection and documentation
- Centrifuge operation
- Medication administration
- HIPAA compliance
- Biomedical
Certification
- GCP
- HIPPA
- IATA
- IV
- FIBROSCAN
- ACLS
Timeline
Clinical Educator
Covenant Metabolic Specialist
06.2024 - 03.2025
Clinical Operations Manager
Synergy Healthcare LLC
10.2021 - 05.2024
Clinical Research Associate
Actalent
07.2019 - 10.2021
Clinical Research Coordinator II
Emory University School of Medicine
06.2008 - 06.2019
Medical Oncology Supervisor
Emory Healthcare
10.2003 - 06.2008
Bachelor of Arts - English
Regent University- Some College
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