Rita Jaquez
Sierra Vista,AZ
Summary
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store manager
TitleMax (TMX Finance)
Casa Grande, AZ
01.2023 - 08.2025
- Executed strategic account management initiatives to ensure client satisfaction and retention.
- Responded to calls promptly, addressing customer needs and providing accurate information.
- Utilized Microsoft Excel to streamline data analysis and reporting processes.
- Managed loan processing operations to ensure timely approvals and customer satisfaction.
- Assisted in managing collections processes to recover outstanding debts. Supported team efforts to maintain accurate records of accounts. Collaborated with colleagues to resolve customer inquiries regarding payments.
- Processed and managed payment transactions efficiently.
- Managed daily office operations to support team efficiency and collaboration.
- Oversaw inventory management processes to ensure optimal stock levels.
Assistant Manager
Rent-A-Center
Casa Grande, AZ
06.2021 - 10.2021
- Led strategic sales initiatives to drive revenue growth and market expansion.
- Engaged with customers to address inquiries and ensure satisfaction during their visit.
- Oversaw payment workflows, ensuring timely and accurate disbursement of funds to stakeholders.
- Assisted in managing delivery schedules to meet customer expectations. Supported team members in coordinating logistics for timely deliveries. Contributed to maintaining inventory levels for efficient order fulfillment.
- Assisted in managing client accounts to maintain strong relationships. Supported teams in addressing client needs and resolving issues. Contributed to the organization of account-related documentation.
- Assisted in managing inventory levels to support operational needs. Conducted regular stock checks to maintain accurate records. Collaborated with team members to streamline inventory processes.
- Oversaw building inventory to ensure optimal resource availability.
shift Supervisor
Clean freak
Casa Grande, AZ
02.2019 - 06.2021
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Conducted quality inspections to ensure cleanliness standards were consistently met.
- Facilitated team meetings to address challenges, set goals, and share best practices.
- Resolved customer complaints effectively, maintaining a high level of service excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Customer Service
Walmart
Apple Valley, CA
01.2017 - 08.2018
- Provided excellent customer service to exceed customer expectations.
- Maintained organized cash drawer, ensuring accurate cash handling and accountability.
- Trained new cashiers on operational procedures and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High school diploma -
APPLE VALLEY ADULT EDUCATION
Apple Valley, CASkills
- Time management
- Retail sales
- Stocking
- Guest services
- Hospitality management
- Cash handling
- Phone etiquette
- Customer service
- Merchandising
- Sales management
- Communication skills
- Microsoft Office/Exel
- Organizational skills
- Account Management
- Marketing
- Hospitality
- Sales Management
- Management
Certification
Certified Notary Public
Languages
English - Expert
Timeline
Store manager
TitleMax (TMX Finance)
01.2023 - 08.2025
Assistant Manager
Rent-A-Center
06.2021 - 10.2021
shift Supervisor
Clean freak
02.2019 - 06.2021
Customer Service
Walmart
01.2017 - 08.2018
High school diploma -
APPLE VALLEY ADULT EDUCATION