Rita Johansson
Seattle
Summary
Results-driven professional with a strong work ethic and proven success at Instacart, where I achieved high customer satisfaction through efficient order selection and communication. Skilled in mobile payment processing and proficient in Microsoft Office, I consistently ensured timely deliveries at Amazon Flex, enhancing customer experiences through accuracy and reliability.
Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.
Overview
2027
2027
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Shopper
Instacart
12.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained good communication with the customers during their orders.
Logistics
Amazon Flex
03.2020 - 11.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Security Officer
Pinkerton Security
Denver
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control by verifying identification of visitors and employees.
- Documented daily activities, incidents, and irregularities in detailed reports.
- Collaborated with local law enforcement during investigations and emergency situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
Security Officer
Securitas Security Services USA
Denver
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control by verifying identification of visitors and employees.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Documented daily activities and incidents.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
Education
Bachelor of Arts - Business Management And Marketing
Golden Gate Univesrity
San Francisco, CASkills
- Strong work ethic
- Mobile payment processing
- Word Office Outlook
- Word Excel
- Word Power Point
- Route optimization
- Inventory management
- Access control
- Customer relationship management
- Time management
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Safety compliance
Certification
Washington Mandatory Alcohol Server Training, class 12
Timeline
Shopper
Instacart
12.2023 - Current
Logistics
Amazon Flex
03.2020 - 11.2023
Security Officer
Pinkerton Security
Security Officer
Securitas Security Services USA
Bachelor of Arts - Business Management And Marketing
Golden Gate Univesrity