Rita Martinez
San Antonio
Summary
Looking to obtain a remote position where I can utilize my data entry skills, multitask abilities and customer support experiences.
Overview
7
7
years of professional experience
Work History
INBOUND SALES AGENT
Charter communications
10.2021 - 02.2025
- Responsible for client relationship management through phone or email communications.
- Effectively process customer orders and payments through CRM systems as well as submitting customer concern escalations through company ticketing portals
- Able to maintain and consistently achieve the company's quality assurance employee standards and ensure compliance with applicable laws governing business operations
- Establish rapport with customers by utilizing effective interpersonal communication skills
- Maintain a high level of product knowledge to effectively answer customer inquiries
INSURANCE AGENT
Ai insurance
09.2021 - 10.2021
- Collect and process daily payments, and submit them into billing systems
- Demonstrate excellent communication skills when discussing insurance policies with customers, to ensure they are fully informed of their coverage options
- Provide guidance and advice to customers regarding their existing policies, or potential purchases
- Used company software to analyze customer coverage needs, write quotes, and issue policies
INSURANCE AGENT
Amco/Remco Insurance
08.2018 - 09.2021
- Effectively communicate in person and/or over the phone with customers to deliver adequate insurance quotes, and deliver value.
- Communicate with other insurance departments and companies to establish past insurance policy reliability.
- Help guide/train new employees through daily company requirements and tasks.
- Built and maintained relationships with customer satisfaction.
- Accurately process payments from customers for policy premiums, and other fees associated with the policy.
Education
HIGH SCHOOL DIPLOMA -
Arvada high school
Arvada, COLORADO05.2012
Skills
- Customer support services/ Call center services
- Self driven, capable of working remotely and independently
- Able to excell in fast pace environments
- Fluent in English and Spanish
Timeline
INBOUND SALES AGENT
Charter communications
10.2021 - 02.2025
INSURANCE AGENT
Ai insurance
09.2021 - 10.2021
INSURANCE AGENT
Amco/Remco Insurance
08.2018 - 09.2021
HIGH SCHOOL DIPLOMA -
Arvada high school
Similar Profiles
Aazim KhanAazim Khan
DevOps at Charter CommunicationsDevOps at Charter Communications
Claire OchsenbeinClaire Ochsenbein
Designer III at Charter CommunicationsDesigner III at Charter Communications
Joseph AlvarezJoseph Alvarez
Inbound Sales Representative at Charter CommunicationsInbound Sales Representative at Charter Communications