Rita M Drake
Dayton
Summary
My goal is to continue my work in the Medical/Pharmacy duties in a remote capacity.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Health
Carson City, NV
02.2022 - Current
- Assisted in medication dispensing, reviewing prescriptions for accuracy and potential interactions.
- Trained new technicians on pharmacy software systems and operational best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Provided immunizations to customers.
Owner
Veterinary Aftercare Services, Inc
Murrieta, CA
01.2007 - 08.2021
- Marketing, invoicing, accounts payable, accounts receivable, payroll.
- Assisted in onboarding and training new employees. Conducted annual salary reviews and performance evaluations. Managed disciplinary actions when necessary.
- Utilized Microsoft Suite to develop comprehensive written policies, marketing materials, and spreadsheets.
- Acquired inventory to ensure optimal stock levels and support operational needs.
- Developed business from inception to a successful, profitable enterprise that gained recognition from larger corporations. Facilitated the sale of the business in 2021.
Owner
Physician Resources, Inc
03.1995 - 06.2011
- Marketing, invoicing, accounts payable, accounts receivable, payroll.
- Executed recruitment and placement of qualified candidates within medical offices.
- Oversaw on-site employee management to ensure efficient and accurate operations.
- Collaborated with physicians and office managers to deliver tailored staffing solutions.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CASkills
- Process New & Refill Prescriptions
- Work with Pharmaceutical Companies for Maximum Covereage
- Human Resources
- Payroll
- Billing & Invoicing
- Accounts Receivable
- Medical Billing
- Medical Coding
- Microsoft Suite of Programs
- RxConnect
Certification
- NATIONAL CERTIFICATION Pharmacy Technician (PTCB) 2023
- IMMUNIZATIONS Registered Immunizer (CVS) 2023
- PHARMACY TECHNICIAN License (Nevada) 2022
COMMUNICATION
I built each of my businesses by meeting new potential clients in the medical or veterinary office setting. I communicated trust, and the value of becoming my client.
LEADERSHIP
Leadership is a valuable skill to master. My employees, and patients knew that would resolve their questions and concerns, while always maintaining efficiency and productivity. Currently, each pharmacy patient recognizes and appreciates a warm and friendly tone of voice and a simple smile.
Timeline
Certified Pharmacy Technician
CVS Health
02.2022 - Current
Owner
Veterinary Aftercare Services, Inc
01.2007 - 08.2021
Owner
Physician Resources, Inc
03.1995 - 06.2011
High School Diploma -
Fallbrook High School