Rita Mitchell
Durham,NC
Summary
Proven multi-tasker and organizational wizard, adept in reception management and client relations, honed at University Kia Of Durham. Elevated customer satisfaction by streamlining operations and fostering positive interactions. Excelled in project coordination and motivational leadership, significantly contributing to team success and efficiency.
Overview
19
19
years of professional experience
Work History
Receptionist Administrator
University Kia Of Durham
08.2020 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Improved office operations by automating client correspondence, record tracking and data communications.
Retail Sales Associate
Target
04.2006 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Clinical Assistant
Target
03.2012 - 09.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate of Science - Early Childhood
North Carolina Central University
Durham, NC05-1996
Bachelor of Science - Communications
Dekalb Community College
Decatur, Georgia05-1988
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Client Relations
- Project Coordination
- Customer Service
- Multitasking and Organization
- Documentation and Recordkeeping
- Scheduling and calendar management
- Accounts Payable and Receivable
- Motivational Leadership
Timeline
Receptionist Administrator
University Kia Of Durham
08.2020 - Current
Clinical Assistant
Target
03.2012 - 09.2015
Retail Sales Associate
Target
04.2006 - 06.2019
Associate of Science - Early Childhood
North Carolina Central University
Bachelor of Science - Communications
Dekalb Community College
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