Rita Moore
Pueblo,CO
Summary
Dedicated professional with expertise in customer service, cash handling, as well as automotive parts sales. Proven ability to resolve complaints effectively and maintain positive customer relationships.
Overview
14
14
years of professional experience
Work History
Branch Administrator
Pueblo Diesel Injection
Pueblo West, Colorado
10.2014 - 10.2025
- Coordinated appointments for technicians.
- Maintained accurate records of inventory and ordered supplies as needed.
- Handled customer complaints and provided effective resolutions.
- Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Prepared invoices for payment processing.
- Monitored inventory levels of supplies; ordered new supplies as necessary when stock was low.
- Managed petty cash transactions.
- Verified cash by balancing cash drawers and maintaining cash count records.
Cashier Team Lead
IKEA
Centennial, Colorado
06.2011 - 07.2014
- Monitored cash drawer accuracy and managed daily cash reconciliation processes.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted customers with locating items within the store when requested.
- Processed payments promptly for customers to exceed productivity standards.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Counted and balanced cashier drawers.
Education
Associate of Arts - Massage Therapy
Intellitec Medical Institute
CO06-2010
Skills
- Office Administration
- Multi-tasking
- Customer service
- Cash handling expertise
- Excellent work ethic
- Supply ordering
- Appointment scheduling
- Inventory management
- Cycle counts
- Attention to detail
- Microsoft Word/Excel
Timeline
Branch Administrator
Pueblo Diesel Injection
10.2014 - 10.2025
Cashier Team Lead
IKEA
06.2011 - 07.2014
Associate of Arts - Massage Therapy
Intellitec Medical Institute