Rita Owusu Ansah

• Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
• Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
• Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
• Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience

• Work on an automated dialer handling large call volumes daily.
• Manually research contact information for shareholders.
• Solicit shareholder votes and accurately record voting instructions.
• Respond to shareholder inquiries using fact sheets and materials provided.
• Maintain updated call center database by entering information.
• Ability to quickly react to questions and refer to support guides.
• Ability to effectively follow scripts and department procedures.

provides customer service and administrative support to patients in a medical facility:

• Greeting and checking in patients
• Collecting patient information
• Scheduling appointments
• Explaining care plans
• Assisting with insurance and billing
• Managing paperwork
• Updating patient medical records
• Contacting community services
• Preparing reports