Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rita Patterson

Monticello,Florida

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

15
15
years of professional experience

Work History

Operations Analyst I

Department of Health
Tallahassee, FL
06.2024 - Current
  • Provided comprehensive administrative support to Section Leader and Bureau Chief, managing correspondence and scheduling.
  • Delivered exceptional customer service to public and healthcare providers, handling high volume of inquiries.
  • Ensured efficient daily operations by managing office resources, including inventory and outgoing mail.
  • Utilized various software applications to enhance efficiency, track data, and complete administrative tasks.
  • Assisted in preparation of weekly reports while adhering to departmental policies and procedures.
  • Proactively identified and addressed operational needs to contribute to effective bureau operations.

Substitute Teacher

Leon County Schools
Tallahassee, FL
10.2023 - 06.2024
  • Facilitated student discussions to promote engagement and enhance learning outcomes.
  • Designed and administered assessments to evaluate understanding, including exams and projects.
  • Delivered constructive feedback through grading and personalized instruction to drive academic growth.
  • Exhibited effective classroom management skills to maintain order and promote engagement.
  • Adapted teaching methods to support diverse learning preferences and ensure success.
  • Managed long-term substitute assignments with flexibility in instructional strategies.
  • Implemented varied communication techniques to cultivate a positive learning environment.
  • Supported individual student needs through tailored instructional strategies.

Outside Sales Representative

UniFirst Corp.
Knoxville, TN
04.2022 - 10.2023
  • Cultivated strong customer relationships through thorough needs assessments.
  • Delivered tailored product demonstrations based on client specifications.
  • Scheduled and managed 10 to 12 client appointments weekly to enhance engagement.
  • Collaborated with leadership on strategic initiatives to drive growth.
  • Resolved service, account, and technical issues to ensure exceptional satisfaction.
  • Maintained open communication with leadership to support business development initiatives.
  • Provided attentive service to customers during face-to-face and phone interactions.

Sr. Sales Consultant

CarMax
Knoxville, TN
07.2016 - 04.2022
  • Achieved President's Club Platinum status by driving sales through strategic inventory utilization.
  • Delivered comprehensive customer support, including appraisals, test drives, financing, and follow-up.
  • Resolved customer issues promptly, enhancing satisfaction through knowledgeable service via phone and email.
  • Managed vehicle assessments, inspections, and repair orders to ensure operational efficiency.
  • Maintained accurate records to support effective operations and decision-making.
  • Collaborated with team members to align customer needs with business objectives.
  • Engaged customers through effective verbal communication to assess needs and requirements.
  • Organized and promoted a significant volunteer effort for the Big Bend Wildlife Sanctuary, directly contributing to the organization receiving a $1,000 grant.
  • Spearheaded a team-wide supply and food drive for the Young-Williams Animal Center of East Tennessee, demonstrating leadership and community engagement, which resulted in a $500 grant for the organization.

Telecommunications Officer

Dothan Police Department
Dothan, AL
01.2011 - 01.2016

Telecommunications Officer

Leon County Sheriff's Office
Tallahassee, FL
12.2009 - 12.2010
  • Served as primary contact for 9-1-1 emergency calls, efficiently processing and dispatching necessary units while documenting details in real-time.
  • Gathered critical information from callers under pressure to ensure accurate dispatch and effective emergency response.
  • Prioritized emergency and non-emergent calls, making swift decisions for optimal resource allocation and timely assistance.
  • Guided junior team members in call handling and dispatch protocols, enhancing their skills in crisis management.
  • Fostered collaborative environment by cultivating positive relationships with team members and promoting open communication.

Education

Associate of Arts - General Studies

Tallahassee State College
Tallahassee, FL

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL

Skills

  • Interpersonal communication
  • Customer relationship management
  • Cross-functional collaboration
  • Regulatory compliance knowledge
  • Organizational skills
  • Team building

Affiliations

Young-Williams Animal Center of East Tennessee

  • Initiated and managed all aspects of a food and supply drive for Young-Williams Animal Shelter in Knoxville, TN. Responsibilities included planning and executing the drive, collecting monetary donations, and coordinating transportation for the delivery of the collected items. Successfully provided essential resources to support the shelter's mission.

4Them Animal Sanctuary

  • Volunteer Animal Caregiver at 4Them Sanctuary. Provided specialized socialization and acclimation support for a newly rescued animal, assisting with integration into the sanctuary's pack. Offered personalized companionship and comfort, helping to reduce stress and promote positive acclimation to the sanctuary environment.

Full Circle Farm Sanctuary

  • Supported the mission of Full Circle Farm Sanctuary in Georgia by volunteering in animal care and habitat maintenance, ensuring a safe and nurturing environment for rescued animals.

Big Bend Wildlife Sanctuary

  • Took the initiative to organize and manage a volunteer team dedicated to assisting the Big Bend Wildlife Sanctuary. Our efforts included providing hands-on care for the wildlife through feeding and cleaning, alongside crucial property management tasks aimed at maintaining and improving the sanctuary grounds.

Timeline

Operations Analyst I

Department of Health
06.2024 - Current

Substitute Teacher

Leon County Schools
10.2023 - 06.2024

Outside Sales Representative

UniFirst Corp.
04.2022 - 10.2023

Sr. Sales Consultant

CarMax
07.2016 - 04.2022

Telecommunications Officer

Dothan Police Department
01.2011 - 01.2016

Telecommunications Officer

Leon County Sheriff's Office
12.2009 - 12.2010

Associate of Arts - General Studies

Tallahassee State College

Bachelor of Science - Criminology

Florida State University

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