Rita Quintanilla
PUYALLUP,WA
Summary
Resourceful and detail-oriented professional with 6+ years of experience in customer service, team supervision, and operations management across the automotive and food service industries. Proven ability to manage high-volume workflows, resolve issues quickly, and lead teams with efficiency and empathy. Adept at multitasking in fast-paced environments, managing schedules and payroll, and delivering exceptional customer experiences. Seeking a remote opportunity where I can apply my strong communication, organizational, and problem-solving skills to support teams, enhance operations, and drive results.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Subaru of Puyallup
07.2022 - 04.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Supervisor
Army Air Force Exchange Service
05.2019 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Tiyan High School
Barrigada, GUSkills
- Customer relations
- Customer satisfaction
- Complaint handling
- Organization
- Documentation
- Follow-up skills
- Customer education
- Listening skills
- Attention to detail
- Customer relationship management
- Performance goals
- Strong work ethic
Timeline
Automotive Service Advisor
Subaru of Puyallup
07.2022 - 04.2025
Supervisor
Army Air Force Exchange Service
05.2019 - 07.2022
Tiyan High School
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