Rita Quintanilla
PUYALLUP,WA
Summary
Resourceful and detail-oriented professional with 6+ years of experience in customer service, team supervision, and operations management across the automotive and food service industries. Proven ability to manage high-volume workflows, resolve issues quickly, and lead teams with efficiency and empathy. Adept at multitasking in fast-paced environments, managing schedules and payroll, and delivering exceptional customer experiences. Seeking a remote opportunity where I can apply my strong communication, organizational, and problem-solving skills to support teams, enhance operations, and drive results.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Subaru of Puyallup
Puyallup, WA
07.2022 - 04.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Supervisor
Army Air Force Exchange Service
Joint Base Lewis McChord
05.2019 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Tiyan High School
Barrigada, GUSkills
- Customer relations
- Customer satisfaction
- Complaint handling
- Organization
- Documentation
- Follow-up skills
- Customer education
- Listening skills
- Attention to detail
- Customer relationship management
- Performance goals
- Strong work ethic
Timeline
Automotive Service Advisor
Subaru of Puyallup
07.2022 - 04.2025
Supervisor
Army Air Force Exchange Service
05.2019 - 07.2022
Tiyan High School