Rita Rezk
Katy
Summary
Highly skilled Operations Project Manager with background in coordinating and executing complex projects in diverse industries. Possess strong leadership abilities and expertise in streamlining operations, improving workflows, and increasing efficiency. Demonstrated success in developing effective strategies to achieve operational goals and drive project success. Skilled at fostering collaborative relationships, managing teams, and promoting innovation to optimize performance.
Overview
21
21
years of professional experience
Work History
Operations Project Manager
Top Flite Financial, Inc.
Williamston
01.2025 - 03.2026
- Managed project timelines and deliverables for operational initiatives.
- Coordinated cross-functional teams to streamline processes and improve efficiency.
- Developed project plans aligned with company objectives and operational standards.
- Facilitated meetings to ensure clear communication among stakeholders and team members.
- Implemented risk management strategies to address potential project challenges.
- Analyzed operational workflows to identify areas for process improvement.
- Trained team members on best practices and project management tools used in operations.
- Monitored project progress and adjusted plans as needed for optimal results.
- Implemented effective change management processes across various departments.
- Provided guidance and support to team members in order to ensure high quality results.
- Drafted comprehensive documentation such as process flows, user guides, training materials.
- Managed all phases of the project life cycle including initiation, planning, execution, monitoring and controlling and closure.
- Coordinated with cross-functional teams to develop strategies for the successful launch of operations projects.
- Resolved conflicts between stakeholders through effective communication techniques.
- Planned and executed testing activities prior to production deployment.
- Modified project plans when needed to better align with organizational objectives.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Operations Manager
Top Flite Financial, Inc.
Williamston
07.2021 - 01.2025
- Manage and direct the daily activities of the mortgage operations department.
- Oversee all lending functions, which may include sales, funding, underwriting, processing, and closing.
- Ensure efficient delivery of products and services to clients.
- Develop and implement policies and procedures
- Ensure that projects/department milestones/goals are met
- Supervise and expedite the workflow throughout the mortgage process.
- Work with Encompass administrator as well as department heads to build and create better and more efficient workflows.
- Work with department managers to ensure their department is properly staffed.
Closer/Funder
Top Flite Financial, Inc.
Williamston
06.2018 - 01.2021
- Prepare Initial CD
- Review/condition file for errors and missing items
- Balance CD with the Closing Agent
- Draw loan documents
- Review executed loan docs for errors, clear underwriting conditions, and authorize funding
- Prepare post-consummation CD when needed
- Clear post-closing issues when needed
Closer/Funder
AmeriHome Mortgage
Costa Mesa
06.2016 - 06.2018
- Prepare Initial CD
- Review/condition file to draw loan documents
- Review executed loan docs for errors, clear underwriting conditions, request wire
- Follow up on final settlement statement to validate disbursement and fees
- Prepare collateral package and deliver to custodian
- Deliver credit package to investor
- Prepare post-consummation CD
- Research and provide rebuttals on monthly audit reports
- Issue cures when needed
- Assist with creating procedures and resolving system issues and streamlining workflow
- Developed the closing/post-closing department as the first closing employee, including training new-hires
- Control all document order requests and funding issues, including handling escalated issues
QC Analyst
Center Street Lending
Irvine
11.2015 - 06.2016
- Performed quality control audits at pre-signing and pre-funding
- Completed review of loan file and loan documents
- Reviewed loan applications from borrowers to identify possible misrepresentations
- Thoroughly documented findings and action steps
- Pulled and reviewed background checks and credit reports on potential borrowers
- Cleared files for funding, including ensuring all conditions had been cleared
- Performed QC audits on ADOT’s and post-close conditions
- Provided decisions on loans based on background and credit report findings
Retail Loan Closer III/ Funder
EverBank
Irvine
07.2014 - 11.2015
- Reviewed the file and completed a pre-audit to determine if the loan was ready to close
- Utilized closing software including Encompass, IDS, and Web Funds
- Caught clerical and system errors made in the loan package and in calculating the payoff
- Fulfilled all underwriting conditions prior to sending out closing packages
- Delivered closing packages to settlement agent in a timely manner
- Interacted with settlement agents, customers, loan officers and processors daily
- Reviewed and approved the HUD to ensure it met the underwriting guidelines
- Communicated and resolved issues with closing agents while the borrowers are at closing
- Completed a pre-funding audit on each file, reviewed executed loan package prior to disbursement
- Funded loans
- Received 90%+ in monthly compliance audits
Closing Specialist
Sutherland Mortgage
Houston
12.2013 - 07.2014
- Reviewed files received from processing thoroughly to check if all documents needed for closing are available
- Ensured all the fees are accurately calculated
- Prepared closing instructions and coordinated with the title company to monitor closing and funding
- Managed the document management system to show only relevant documents and correct names
- Prepared HUD-1 with accurate fees according to investor and state guidelines.
- Audited HUD from title, and ensure all figures comply with investor and state guidelines to secure a salable loan
- Ensured all closing and funding conditions are met as per investor requirements.
- Top closer with the most closings three months in a row, with a day and a half turn-around time from the beginning to the end of the process, with minimal to no defects
Closing Specialist II/Processor
Bank of America
Houston
06.2012 - 12.2013
- Managed 50-60 loans as well as two sales teams; prepared/reviewed documentation in accordance with bank policies and procedures, to facilitate closings with the client and sales team and to ensure lien perfection
- Interfaced with company vendors, legal counsel, line partners and clients to ensure world-class documentation accuracy
- Ensured the timely and accurate closing of 1st/2nd mortgage residential loan transactions
- Reviewed files for closure
- Ordered documents from attorney and reviewed for any discrepancies
- Created TIL (Truth in Lending), and ensured the HUD was accurate and within guidelines prior to closing
- Worked closely with my sales teams to coordinate closings and ensured we had everything needed to properly close the loan
- Received less than 1% defects total on all audits
Loss Mitigation Specialist
Stewart Lending Services
Houston
01.2012 - 06.2012
- Stacked files, reviewed each document submitted by the borrower for a modification in order to ensure accuracy
- Reported each document that was not completed properly
- Promoted to auditing colleges files to ensure tasks have been completed properly, and within client guidelines
Default Specialist III
PennyMac Loan Services
Moorpark
06.2010 - 01.2012
- Managed 600+ loans as well as 90-100 GSE files through the foreclosure process, ensuring best business strategies and reducing expenditures while achieving company objectives
- Identified and communicated risks, key controls, and gaps
- Evaluated all loans for any loss mitigation activity, and ensured all loans have been reviewed for HAMP according to guidelines
- Provided accurate and timely data for all monthly close and forecasting activities
- Managed month end reporting for upper management
- Created HAFA/HAMP work flows, as well as assisted with pre-sale, post-sale, and GSE checklists
- Assisted with internal/external audits
- Participated in creating/testing of servicing system upgrades
Claims Representative
AIG / Chartis Insurance
Santa Ana
06.2007 - 06.2010
- Managed 160-180 claims, while providing a current claims status report on each claim every 90 days
- Approved/denied claims after a thorough investigation
- Controlled and managed medical care by containing costs
- Negotiated settlements with claimants and applicant attorneys
- Achieved and maintained over 90% compliance on open file review audits
- Provided optimal service to policyholders, as well as all parties involved
- Negotiated impartial settlements; identified and reported all fraudulent claims
- Identified subrogation and referred for investigation and recovery
- Established a medical plan of action with nurse case managers to effectively control medical treatment to prevent prolonged treatment
Bankruptcy Specialist
AMC Mortgage Services
Santa Ana
08.2005 - 06.2007
- Managed 600 loans through the Bankruptcy process, ensuring best business strategies and reducing expenditures while achieving company objectives by using timely and appropriate follow up to ensure compliance with investor guidelines
- Interacted with attorneys and trustees in a manner, which ensured effective communication
- Initiated motion for relief proceedings on Chapter 7, 11 and 13
- Maintained proper payment accounting on loans in bankruptcy
- Calculated reinstatement figures and direct application of reinstatement funds
Education
Project Management
Coursera
04.2026 - 04.2026
B.S - Business Management and Operations Management
California State University
Long Beach, CASkills
- Microsoft Office Suite
- Encompass
- MSP
- IDS
- LPS
- Google Suite
- Quality Control
- FHA
- USDA
- VA
- HUD/REO
- SIP
- Project coordination
- Project management
- Time management
Timeline
Project Management
Coursera
04.2026 - 04.2026
Operations Project Manager
Top Flite Financial, Inc.
01.2025 - 03.2026
Operations Manager
Top Flite Financial, Inc.
07.2021 - 01.2025
Closer/Funder
Top Flite Financial, Inc.
06.2018 - 01.2021
Closer/Funder
AmeriHome Mortgage
06.2016 - 06.2018
QC Analyst
Center Street Lending
11.2015 - 06.2016
Retail Loan Closer III/ Funder
EverBank
07.2014 - 11.2015
Closing Specialist
Sutherland Mortgage
12.2013 - 07.2014
Closing Specialist II/Processor
Bank of America
06.2012 - 12.2013
Loss Mitigation Specialist
Stewart Lending Services
01.2012 - 06.2012
Default Specialist III
PennyMac Loan Services
06.2010 - 01.2012
Claims Representative
AIG / Chartis Insurance
06.2007 - 06.2010
Bankruptcy Specialist
AMC Mortgage Services
08.2005 - 06.2007
B.S - Business Management and Operations Management
California State University