Rita Sanchez
Fontana,CA
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
H&S Transport Inc.
09.2016 - Current
- Supervised operations staff and customer service staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Negotiate new lanes, routing, and rates with customers.
- Developed systems and procedures to improve operational quality and team efficiency.
Customer Service Manager
Elite Refrigerated Express, Inc.
03.2015 - 09.2016
- Took ownership of customer issues and followed problems through to resolution.
- Developed direct shipper contracts for transport services and ensured efficient planning and dispatching for company
- Demonstrated proficiency in securing broker loads for all available trucks and drivers, contributing significantly to operations of organization.
- Maintain a good relationship with customers by providing excellent communication and providing accurate and timely load updates.
Customer Service Representative
Mike Campbell & Associates
01.2013 - 03.2015
- Received customer orders thru EDI
- Scheduled load appointments and coordinate planning with dispatch
- Maintained good customer relation and communication
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
AB Miller
Fontana, CA08.1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Logistics Coordination
- Dispatch Operations
- TMS
Timeline
Operations Manager
H&S Transport Inc.
09.2016 - Current
Customer Service Manager
Elite Refrigerated Express, Inc.
03.2015 - 09.2016
Customer Service Representative
Mike Campbell & Associates
01.2013 - 03.2015
High School Diploma -
AB Miller
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