Rita Seabaugh
Columbia,MO
Summary
Dynamic professional with expertise in customer service and active listening, previously at Hallmark. Enhanced client relations and satisfaction through effective communication and problem resolution. Successfully managed daycare operations, improving parent satisfaction by 30%. Skilled in team development and documentation, consistently exceeding expectations in service delivery and relationship building.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Hallmark
Columbia, MO
09.2024 - 01.2026
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Managed returns and exchanges, maintaining positive customer relationships.
Daycare Owner/Operator
Self-employeed
Columbia, MO
05.1990 - 06.2024
- Managed daily operations, ensuring a safe and nurturing environment for children.
- Developed age-appropriate curriculum to support child development and learning.
- Oversaw staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Implemented health and safety protocols, maintaining compliance with local regulations.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Maintained accurate accounting of tuition and operating reports.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
- Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
- Enhanced child safety and well-being by implementing comprehensive health and safety protocols.
- Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
- Implemented sustainable practices within daycare to promote environmental awareness among children.
- Improved parent satisfaction with open and consistent communication channels.
- Monitored physical and emotional health of children, taking appropriate action when concerns arose.
- Implemented feedback system for parents to voice concerns and suggestions, enhancing service quality based on their input.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
Education
High School Diploma -
David H, Hickman High
Columbia, MO06-1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Administrative support
- Prioritization
- Data collection
- Building rapport
- Staff training
- Quality control
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Sales expertise
- Account updating
- Account management
- Service upselling
- Retail store support
- Product promotion
- Sales closing
- Product education
Timeline
Customer Service Representative
Hallmark
09.2024 - 01.2026
Daycare Owner/Operator
Self-employeed
05.1990 - 06.2024
High School Diploma -
David H, Hickman High