Rita Stokes
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Assistant 1
NYS DOCCS
03.2023 - Current
- Complete clerical tasks such as filing, copying, and distributing mail.
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Contribute to a positive work environment by fostering open communication among colleagues.
- Prepare and edit documents to produce precise, accurate and professional communication.
- Coordinate office events that promoted team cohesion and boost overall morale among employees.
- Input data into spreadsheets and databases.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compile and analyze data to produce reports.
Office Assistant 1
NYS DOCCS
07.2008 - 03.2023
- Prepared incoming and outgoing mail for distribution.
- Unloaded and assisted others in unloading supplies and equipment.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
Direct Care Worker
OMRDD
07.2004 - 08.2005
- Coached and encouraged individuals to develop daily living skills; and provided a clean, safe and comfortable environment.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Monitored and assisted residents through individual service plans.
Customer Service Representative
BEST BUY CO. INC
05.2003 - 11.2003
- Processed customer returns and exchanges
- Processed credit card applications
- Directed phone calls to appropriate departments
- Handled customer complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
RECEPTIONIST
NORTHERN BROOKLYN CHIROPRACTIC
02.2001 - 03.2003
- Created and reorganized client files
- Called insurance companies to set up No-Fault claims.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Organized, maintained and updated client information in computer databases.
Education
Some College (No Degree) - Business Administration
EGCC
Steubenville, OHSkills
- Proficient at Microsoft Office programs
- Highly organized
- Extreme accountability and ownership
- Self-motivated
- Strong communication skills
- Adaptability and ability to work under pressure
- Data Entry
- Positive Attitude
- Administrative Support
Certification
- Diversity, Equity, and Inclusion Certificate - 2024
Awards
Received the NYS DOCCS 2024 Organizational Award for creating the "No Culture Left Behind "committee. The committee was created to ensure no voice is left unheard, no tradition is overlooked, and no contribution is undervalued.
Timeline
Office Assistant 1
NYS DOCCS
03.2023 - Current
Office Assistant 1
NYS DOCCS
07.2008 - 03.2023
Direct Care Worker
OMRDD
07.2004 - 08.2005
Customer Service Representative
BEST BUY CO. INC
05.2003 - 11.2003
RECEPTIONIST
NORTHERN BROOKLYN CHIROPRACTIC
02.2001 - 03.2003
Some College (No Degree) - Business Administration
EGCC
- Diversity, Equity, and Inclusion Certificate - 2024
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