Rita Williams
New Castle,PA
Summary
Adept at maintaining composure in high-pressure situations, I excelled in customer service roles at Phar-Mor and Kmart, enhancing customer satisfaction through effective communication and problem-solving. Skilled in cash handling and data entry, my reliability and ability to improve guest services contributed to a positive shopping environment, fostering repeat business and handling financial transactions with precision.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Phar-Mor
10.1998 - 10.2000
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Kmartcorp
06.1993 - 10.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Didn't Finish - Computer Programming
ITT Technical Institute
Pittsburgh, PADiploma - Liberal And Fine Arts
Kiski Area
Vandergrift, PA06.1994
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Customer inquiries
- Data entry proficiency
- Customer Assistance
Timeline
Customer Service Cashier
Phar-Mor
10.1998 - 10.2000
Sales Associate
Kmartcorp
06.1993 - 10.1999
Didn't Finish - Computer Programming
ITT Technical Institute
Diploma - Liberal And Fine Arts
Kiski Area
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