Rita M Keeny
Deford,NJ
Summary
To continue in the health care field which will enable me to utilize my diversified back ground and superior customer service skills.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Dr. Malini Khanna, MD
07.2023 - Current
- Coordinated patient scheduling and managed appointment reminders to enhance operational efficiency.
- Facilitated communication between patients and medical staff, ensuring accurate information flow.
Instrument Sterilization Technician
Eastern Dental
07.2023 - 05.2024
- Operated sterilization equipment to ensure compliance with health standards.
- Maintained inventory of sterilization supplies, ensuring availability for operations.
Billing Clerk
Inspira Medical Center Woodbury
08.2007 - 02.2023
- Communicate any information needed by patients in regards to their insurance coverage and billing statements.
- Ability to exercise good judgment to handle calls appropriately, and to maintain confidentiality of sensitive information.
- Proficient with billing systems, follow up with outstanding claims, and resolve under processed claims.
- Responsible with the oversight of the Accounts Receivable on a daily basis, and to submit claims appeals.
- Review referrals and Prereauthorizations to coordinate with the patient’s treatment plan.
Dental Receptionist
Dr. Robert Lempert, D.M. P, A, Dr. Randi Lempert, D.M.D
07.2001 - 07.2013
- Responsible for billing insurance companies, patients, and oversight for the collection from delinquent accounts.
- Maintained detailed patient records, scheduled allpatient appointments, maintained/managed the office workflow.
Customer Service Coordinator
Selfcare Mediquip
10.1999 - 04.2001
- Received and processed all incoming calls and faxes for durable medical equipment.
- Verify insurance eligibility for all new orders, and secured prior authorization for equipment purchases and rentals.
Customer Service Coordinator
Thera-Kinetics, Inc.
09.1997 - 08.1999
- Responsible for all patient and hospital billing.
- Processed and entered equipment referrals from doctors and hospitals.
Education
Diploma - Microcomputer Operations
Star Technical Institute
03.1995
Diploma - Dental Assistant
Health Career Academy
03.1983
Skills
- Knowledgeable with use of electronic billing systems
- Adept with organizing and maintaining filing systems, both electronic and hard copy
- Utilizes excellent customer service skills when dealing with patients, hospital personnel and insurance companies
- Proficient with understanding medical terminology
Timeline
Medical Receptionist
Dr. Malini Khanna, MD
07.2023 - Current
Instrument Sterilization Technician
Eastern Dental
07.2023 - 05.2024
Billing Clerk
Inspira Medical Center Woodbury
08.2007 - 02.2023
Dental Receptionist
Dr. Robert Lempert, D.M. P, A, Dr. Randi Lempert, D.M.D
07.2001 - 07.2013
Customer Service Coordinator
Selfcare Mediquip
10.1999 - 04.2001
Customer Service Coordinator
Thera-Kinetics, Inc.
09.1997 - 08.1999
Diploma - Dental Assistant
Health Career Academy
Diploma - Microcomputer Operations
Star Technical Institute