Open To Work
Rito Mateos
Pep Boys
Rosamond,CA
Work Preference
Desired Job Title
Automotive TechnicianParts Sales ManagerSales Associate
Work Type
Full Time
2
Certification
13
Years of experience
Experienced Automotive Technician specializing in vehicle diagnostics and repairs. Led teams and mentored junior technicians while enhancing customer service and maintaining safety standards. Committed to driving customer satisfaction and operational efficiency through effective problem-solving and technical expertise.
Work History
Automotive Technician
10 Years 1 Month- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety.
- Utilized diagnostic tools to identify issues, improving repair accuracy and efficiency.
- Conducted routine maintenance services, enhancing vehicle reliability for customers.
- Mentored junior technicians on best practices and troubleshooting techniques, fostering skill development.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Repaired and replaced worn and damaged components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Parts Sales Manager
2 Years 3 Months- Led sales team in achieving monthly targets through strategic inventory management and customer engagement techniques.
- Collaborated with suppliers to negotiate favorable terms, improving cost efficiency of parts procurement.
- Analyzed market trends to identify opportunities for growth and optimize product offerings.
- Developed and implemented training programs to enhance product knowledge among sales staff.
- Mentored junior staff on best practices for customer service and upselling techniques, enhancing team performance.
- Established key relationships with local businesses, resulting in increased bulk orders and repeat customers.
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
Sales Associate
9 Months- Provided exceptional customer service by resolving inquiries and complaints promptly.
- Assisted customers in selecting appropriate auto parts and accessories to meet their needs.
- Trained new sales associates on product knowledge and effective sales techniques.
- Maintained accurate inventory records using point-of-sale systems for efficient stock management.
Education
High School Diploma
Skills
Engine repair
Tire rotation
Steering systems
Engine servicing
Transmissions
Fuel systems
Oil maintenance
Electrical failure repairs
Drivetrain repair
Brake system knowledge
ASE certification
Vehicle inspection
Fluid replacement
Brake system repair
Changing tires
Tire maintenance
Preventive maintenance services
Brake systems
Alignments experience
Transmission repair
Calibrating systems
Performance tuning
Troubleshooting skills
Time management
Problem-solving
Physical stamina techniques
Attention to detail
Safety awareness
Strong work ethic
Valid Driver's license
Bay management
Engine diagnostics
Cost assessment
Bodywork techniques
System diagnostics
Heating and air conditioning
Tuning services
Rebuilding engines
Tire services
Manual transmissions
Workflow optimization
Multitasking and organization
Certification
A5 and A4
Timeline
Automotive Technician
Pep Boys
07.2016 - CurrentRead More
Parts Sales Manager
AutoZone
03.2014 - 06.2016Read More
Sales Associate
Orilleys Auto Parts
06.2013 - 03.2014Read More
Redondo Beach Shores High School
High School Diploma
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