RIYA PATEL
Nazareth
Summary
Dedicated patient access representative with over 5 years of experience in leasing and customer service, demonstrating strong conflict resolution skills and expertise in insurance billing. Proficient in leveraging property management systems to enhance tenant satisfaction and optimize operational efficiency, consistently achieving high occupancy rates. Committed to implementing innovative marketing strategies and improving community engagement, while seeking opportunities to advance skills in property management and elevate customer service standards.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
BHOM Student Living
College Park, MD
09.2024 - 05.2025
- Cultivated lasting relationships with prospective residents through personalized property tours and detailed amenity presentations, maintaining a high conversion rate from inquiry to lease signing.
- Managed comprehensive lease documentation processes, ensuring accuracy in paperwork and compliance with housing regulations while maintaining organized resident files.
- Facilitated smooth move-in experiences for student residents, coordinating with maintenance teams and providing thorough orientation to community features and policies.
- Streamlined the application review process, reducing processing time while maintaining thorough background and credit verification standards.
- Partnered with property management team to develop effective marketing strategies, contributing to improved occupancy rates and resident satisfaction levels.
- Optimized lead-to-lease conversion through strategic follow-up protocols and targeted property presentations, resulting in consistent achievement of monthly leasing targets.
- Fostered a welcoming environment for potential residents, enhancing their experience and significantly boosting interest in the properties.
- Implemented an efficient follow-up system for inquiries, achieving a noticeable increase in conversion rates and occupancy.
- Analyzed leasing trends to adjust marketing strategies, leading to marked improvements in resident retention and satisfaction.
- Developed engaging digital content for property marketing, resulting in enhanced visibility and attracting a diverse applicant pool.
- Worked closely with maintenance and management teams to ensure seamless move-ins, contributing to positive resident feedback and community integration.
Community Ambassador
BHOM Terrapin Row
College Park, Maryland
09.2023 - 06.2024
- Guide tenants through leasing, boosting satisfaction and occupancy.
- Resolve inquiries, improving community relations.
- Conduct tours, showcasing amenities to attract tenants.
- Utilize Entrata for seamless communication and issue resolution.
- Engage in market outreach, enhancing property visibility.
- Fostered strong community relationships by coordinating resident events and maintaining open communication channels, enhancing tenant satisfaction and retention.
Cashier
Friendly Food Mart
Bethlehem, PA
01.2020 - 12.2022
- Working with money
- Scanning items
- Checking IDs
- Printing lotto tickets
- Mopping and sweeping
- Inventory
Dental Receptionist
Bethlehem Smile Design
Bethlehem, PA
05.2021 - 08.2021
- Verified, updated and entered patient information into system
- Answered and managed incoming calls and emails
- Scheduled cleanings and appointments for patients using appointment software
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Collected payments from patients and arranged payment schedules
- Took customer payments and billed insurance companies for remaining balance
- Gathered medical information, dental health history and vitals from patients
- Scheduled and attended staff meetings and committees to record minutes for future reference
- Scheduled and confirmed patient appointments and consultations
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Communicated with patients with compassion while keeping medical information private
- Answered telephones and directed calls to appropriate medical or administrative staff
- Completed relevant insurance and other claim forms
- Provided compassionate patient interactions, ensuring a welcoming environment that enhanced overall patient experience.
- Streamlined appointment scheduling, reducing patient wait times and increasing daily appointment capacity.
- Coordinated with dental staff to optimize patient flow, improving service delivery and patient satisfaction.
- Analyzed billing processes to identify inefficiencies, leading to noticeable gains in payment collection accuracy.
- Maintained accurate patient records and insurance claims, ensuring compliance and improving operational efficiency.
- Provided compassionate interactions with patients, fostering a welcoming environment to enhance overall patient experience.
Education
Some College (No Degree) - Business
UMGC
College Park, MDSome College (No Degree) - Business
Manor College
PennsylvaniaHigh School Diploma - undefined
Nazareth Area High School
Nazareth, PA07.2019
Skills
- Customer Service
- Transaction management
- POS software proficiency
- Cash Handling
- Employee training
- Skilled in resolving conflicts
- Inventory Control
- Customer Relations
- Sales
- System Administration
- Property Management
- Reception
- Insurance Billing
- Guided tours
- Customer service
Timeline
Leasing Consultant
BHOM Student Living
09.2024 - 05.2025
Community Ambassador
BHOM Terrapin Row
09.2023 - 06.2024
Dental Receptionist
Bethlehem Smile Design
05.2021 - 08.2021
Cashier
Friendly Food Mart
01.2020 - 12.2022
Some College (No Degree) - Business
Manor College
High School Diploma - undefined
Nazareth Area High School
Some College (No Degree) - Business
UMGC
HOBBIES
Beach, Cooking, Dancing, Crafts, Boxing, Basketball, Photography
ADDITIONAL INFORMATION
- Volunteer Activities
- Red Cross club
- Mini THON
- Aevidum Blue eagle ambassadors
- Multicultural club
- Volunteering at the hospital