RIYANKA DAGA
Santa Monica,CA
Summary
Strategic-thinking executive leader, experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving horizontal collaboration across the organization, driving growth and value driven outcomes with an ownership mindset. Passionate for Lean process management with a kaizen approach for continuous improvements and raising the Bar. A True Servant Leader!!
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Director, Strategic Program Management
Yahoo Inc, Edgecast
Los Angeles
10.2020 - Current
- Strategic Planning, Performance management, & linking strategy to execution
- Provided business analysis for projects of up to $100-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures
- Established new requirements gathering and prioritization process, leading to more valuable collaboration with product development and rapid delivery to market.
- Develop and track performance metrics; schedule risk and financial performance of assigned portfolio of programs/projects
- Spearheaded the development of the first-ever Program Management Office; defined program management processes, including those related to requirements management, change control, and user acceptance, go to market strategy
- Empowered and mobilized 20+ program managers through innovative, exemplary directions nurturing idea-sharing environment and Kaizen mindset
- Established end to end lean portfolio management process impacting ~200M$ for review & approval of project plans / charters to ensure they meet business requirements aligned with Strategic vision
- Launched bi-annual strategic planning process / monthly portfolio prioritization process and Quarterly Execution process
- Oversaw Compliance strategy for the organization and helped deliver PCI compliance certification for the platforms
- Partnered with Infrastructure Capacity Management team to manage spend of ~50M$ annually aligning with growing Network and capacity needs of customers
- Decomposed product roadmaps into consumable release trains of feature sets that are transformed into deployable solution sets and made available to our CDN/Video Streaming customers
Sr Mgr, Technical Program Management
Verizon Digital Media Services ( Ex Verizon)
Los Angeles
06.2019 - 10.2020
- Leading a team of leaders of Technical Program managers/project Managers to help transition the organization from waterfall to Agile practices - Business Agility
- Periodically meet with project managers to review and approve project charters, project plans, work plans and risk assessments for all projects within assigned portfolio
- Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the team
- Partner with functional leaders to mitigate obstacles, barriers and risks to successful execution of projects within assigned portfolio
- Ensure program and project level lessons learned activities are conducted with a focus on continuous service improvements
- Establishing the Project Management Office, developing PMO processes and activities including reporting to business unit leadership
- Participating in developing roadmaps for new and existing high priority product lines
- Managing a team of 10-12 people reporting directly and for providing PMO duties and responsible for their career growth
Mgr, Technical Program Manager Infrastructure
Verizon Digital Media Services ( Ex Verizon )
Los Angeles
08.2016 - 06.2019
- Helped Implement Scaled Agile framework across Product and Engineering teams SAFE 4.5 for Quarterly Roadmap Plannings and OKR Alignments
- Program Managed the roll out of Next generation Network architecture across our global POP footprint with zero downtime and customer impact, growing the network from 50Tbps to 90 Tbps
- Implemented Lean and Kanban process for Operational efficiency to establish WIP limits for optimum workflows and just in time delivery
- Decreased Network capital costs by ~50% $/100G and managed the upgrade of the network from single Cores to Spine-Leaf architecture with
- Oversaw the Partnership with leading Telco Provider in India and architected the CDN expansion in APAC to reduce the Latency by 15ms and improve the Cedexis Ranking to #2
- Interfaced with internal Operations/NRE/SRE development teams to integrate performance metrics for server down time and to overall bring down the DFR servers to less than 10% globally
Technical Program Manager
First American, Interthinx Inc
Agoura
09.2012 - 12.2014
- Spun new agile teams and coached them on SCRUM ceremonies for Agile transformation
- Program manager for SOX audit &ISO 270001
- Developed Project management plans to launch new Product for managing score code consolidations across multiple inputs using MS projects
- Helped orchestrate and set up remote offshore dev team from scratch and implemented scalable process for 24/7 coverage
- Developed Agile training techniques for new tech staff hires
- Led in designing an automated report that was utilized by the entire project management team, improving data consistency for Executive decision on project green light
Specialist Database Administrator
HCL Technologies
Bangalore
07.2007 - 02.2010
- Team lead DBA team, specializing on SQL server 2005 and 2008
- Specialized in setting up High Availability through Log Shipping, Clustering, Replication, Database Mirroring
- Designed a native scripts using T SQL to monitor Replication, Mirroring
- Night shift lead for the entire DBA team working with offshore financial client
- Created and updated database designs and data models.
Education
Master of Science - Engineering Management
California State University - Northridge CA
Los Angeles, CA 08.2011 - 05.2013
Bachelor of Science - Computer Science
Don Bosco Institute OfTechnology
Bangalore 09.2003 - 07.2007
Skills
Leadershipundefined
Accomplishments
- Lead for Driving PCI Certification for our Cache Platform, driving upwards of 5M$ ++ in additional revenue
- Saving 25M$ in costs across HW spends by effectively mapping POP deployments to Sales and Revenue pipelines
- Launching EdgeCompute Solution to the Market wit ha clear line of sight of 2M$ in added revenue
- Agile transformation for Infrastructure and Application Teams, Coaching and guiding over 40+ SCRUM Teams
- SAFe Transformation for Business Agility
- Launching a Matures Portfolio Management process to connect Strategy to execution
- Chapter Lead for Women in Technology and Change Champion for the organization
Certification
PMP, SAfe Agilist, Six Sigma Green Belt, Certified Scrum Master
Timeline
Director, Strategic Program Management
Yahoo Inc, Edgecast
10.2020 - Current
Sr Mgr, Technical Program Management
Verizon Digital Media Services ( Ex Verizon)
06.2019 - 10.2020
Mgr, Technical Program Manager Infrastructure
Verizon Digital Media Services ( Ex Verizon )
08.2016 - 06.2019
Technical Program Manager
First American, Interthinx Inc
09.2012 - 12.2014
Master of Science - Engineering Management
California State University - Northridge CA
08.2011 - 05.2013
Specialist Database Administrator
HCL Technologies
07.2007 - 02.2010
Bachelor of Science - Computer Science
Don Bosco Institute OfTechnology
09.2003 - 07.2007
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