RIYAZ SARWAR
Project / Program Manager
Aurora,Illinois
Summary
Versatile, focused, & resourceful Project/ Program Manager ensuring project objects are aligned with the company’s strategic mission & vision. Offering a record of successful job performances, proven problem solving ability and experience developing and implementing innovative solutions. Comprehensive expertise in business data management, responsible for leading a moderately complex project, process, or program assignment. Front-line expertise connecting with operations stakeholders and understanding critical business requirements, using professional concepts and contacts to deliver and resolve complex issues. Able to act proactively in determing methods and procedures on new or special assignments, with out-of-box ideology. Synthesizing information, establishing connections, building stakeholder relationships, and influencing organizational and leadership boundaries. Collaborate and solve complex problems, turn around troubled projects, facilitate and effective decision making with follow-through to meet deliverables, deadlines, and commitments.
Overview
22
22
years of professional experience
Work History
Director Process/ Procedures
Clarity Software Solutions
Madison, CT
09.2022 - Current
- Oversight of Process Mapping/Documentation controls across Clarity CSSI under general parameters of ISO standards
- Develop new and revised policies, procedures, process maps and process layouts for all functional areas that are well-written, and which accurately reflect the proper level of detail
- Accountable for creating and managing procedures with process mapping across Sales, Finance, Customer service & Service desk support
- Focus on processes related to all stages of product movement from sale to go-live
- Collaborate training of employees on new/updated policies and procedures to ensure consistency across the business areas
- Perform the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals from leadership team and documenting in proper confluence portals
- Lead, process reviews based on metrics of success/failure once the processes have been defined & documented and plan audits to ensure compliance.
Project Management Consultant
Walgreens Boots Alliance
Chicago, IL
04.2022 - 09.2022
- Managed multiple Pharma projects collaborating with internal and offshore stakeholders for program development and enhancements
- Support business requirement managers to plan and coordinate projects related to Hub Lite and Retail support
- Establish and maintain constructive working relationships with business teams and Centralized Services, while keeping stakeholders informed of progress
- Provide support to manage specific objectives and processes that are focused on generating innovative solutions to business problems
- Managing Hot Alert projects working alongside IT-Salesforce teams to improve customers’ shopping experience across product delivery, ship-to-home, or at-store pick-up issues
- Initiating an appeasement process to gain customer confidence and retention with Walgreens
- Collaborate with the marketing team to launch RX + Retail order creation app on an eCommerce platform to enhance the customer shopping experience and customer footprint with a one-stop shopping experience
- Gather digital and business requirements to plan required support from an IT perspective and FTE required for Centralized Services to support new initiatives
- Working with management teams from Centralized Services, to leverage an elevated level of service and support, while minimizing the impact on the local store
- Providing operational support on multi-project line initiatives such as Enhanced Prior Authorization Services (Antares - Xyosted, Nocdurna, Tlando and AbbVie - Orilissa)
- Patient Support Program (AbbVie – Oriahnn) Dosage Verification (Smith & Nephew – Santyl)
- Plan and execute project kick-off meetings across the organization to strategize operational requirements, BRD, SOW, and Intake process updates
- Manage Health Corner project to leverage HP MP9 PCs and soon HP Engage Go tablets, which will be connected to Walgreen corporate.
Client Care Project Manager
BestBuy Inc
Chicago, IL
10.2019 - 04.2022
- Coordinate Customer issue resolution, leverage tools, enhance customer service commitment, and distribution reducing cost
- Support and planning to enhance logistical fulfillment and improve efficiency resolve operational challenges
- Managed efficiency, adherence, and monitoring of SLA/KPI measurements and project schedules
- Provided project readiness assessment reports to leadership teams, project audits, and preparedness
- Inventory management at regional WH utilizing RF id scanners and physical audits to allocate product across
- Managed Logistics with fulfillment centers and product availability, delivery schedules, and on-time commitment
- Utilized business data and created metrics of business performance and issues related to production and staging
- Managed communication with business partners and suppliers to keep users informed of new products in the pipeline and availability at RDC
- Integrated tools and aligned process flows, metrics, root cause corrective action plans, training & presentation to drive standardization.
Project Manager /Consulting
S&S Software Consulting
Chicago, IL
07.2018 - 10.2019
- Implemented End-to-End Supply Chain Lifecycle. Supply Chain Management, current state, and gap analysis while managing a diversified team in the designing and testing phase of the project and providing guidance.
- Provided SME on UAT, FIT and SIT and support for troubleshooting complex issues to enhance migration to various modules of SAP.
Project Manager / Program Consultant
Ameristar Information Networks
Dallas, TX
03.2016 - 05.2018
- Implemented and deployed End-to-End Project Lifecycle management, Scrum/Team Leadership, developed and led Scrum teams, identifying project scope, Risk Management, risk assessments, and dependencies.
- Planning & Execution, engaged subject matter experts, partnered, and guided leaders and organizations to prioritize business objectives and strategies. Aligned stakeholders’ expectations, ensuring collateral dependencies were managed.
Supply Chain / NOC Project Manager
Time Warner Cable, Louisville Kentucky
Dallas, TX
03.2011 - 02.2016
- Collaborated with key stakeholders and supervisors at the facility to support Set-top-box repair and refurbishment operations for forward & reverse logistics
- Ensured on-time delivery of supplies through strategic demand forecasting and trial monitoring and regularly analyzing inventories and procedures to maintain optimized production schedules
- Communicated with C-level leadership and stakeholders on overall business performance and 3-PL adherence to corporate guidelines and SLAs during QBR reviews
- Fostered a professional relationship with various vendors, suppliers, and transportation providers to streamline operational excellence and availability of raw materials required to sustain production requirements
- Initiated Green Belt project performing root-cause analysis and corrective action plan, documenting, and developing enhanced procurement process, resulting in an annual savings of $600K
- Managed Network operation centers across Mid-west market to standardize technical troubleshooting and customer support
- Enhanced customer experience, implementing data driven support strategy resolving VOIP, HSI and Telephony issues utilizing available data to expand market enhancements.
Supply Chain Program Manager
Home Depot Inc
Louisville, KY
01.2010 - 02.2011
- Provided leadership, coaching, and oversight for specialty services associates at Home Depot
- Performed quarterly inventory audits for slow-moving items and approvals for markdowns
- Cross-trained store teams on scanning products using RF scanners and ordering new supplies to manage departmental needs.
Project Manager Software Development
Motorola Network Solutions Inc
Arlington Heights, IL
03.2000 - 11.2009
- Provided project management, technical direction, and subject matter expertise to manage local and offshore development teams, from the design phase, requirement gathering, project planning through customer delivery phase of complex software releases and upgrades
- As a CCB member managed team requirements on availability or resources required to support project critical milestones and contingency plan for late enhancements
- Improved risk assessment on software releases by rolling out software reliability estimation techniques (SRE) modeling to find issues in the early phase of the project.
Education
Bachelor of Business Administration -
Roosevelt University
Master of Business Administration -
Roosevelt University
Professional Training in PMP/CAPM George Washington University Training in SAP ERP ECC6 MM & EWM - undefined
Skills
- Leadership & Management Skills, Analytical & Problem Solving, Process & Knowledge Management, SDLC, Agile/Scrum Ceremonies, Project Management tools; Smartsheet; High-Jump; Demand Planning software, Microsoft: Word, PowerPoint, SharePoint, Excel Written & Oral communications, Project Administrator and tools, Project, Google Sheets Google Suite
- WMS-ERP, Oracle PeopleSoft Financials, SAP ERP R/3 MM, and EWM Module
- Expertise in LEAN tools, Jira, Confluence, KANBAN, 5S, Six-Sigma, SDLC, FMEA, DMAIC, JIT & VMI
Timeline
Director Process/ Procedures
Clarity Software Solutions
09.2022 - Current
Project Management Consultant
Walgreens Boots Alliance
04.2022 - 09.2022
Client Care Project Manager
BestBuy Inc
10.2019 - 04.2022
Project Manager /Consulting
S&S Software Consulting
07.2018 - 10.2019
Project Manager / Program Consultant
Ameristar Information Networks
03.2016 - 05.2018
Supply Chain / NOC Project Manager
Time Warner Cable, Louisville Kentucky
03.2011 - 02.2016
Supply Chain Program Manager
Home Depot Inc
01.2010 - 02.2011
Project Manager Software Development
Motorola Network Solutions Inc
03.2000 - 11.2009
Bachelor of Business Administration -
Roosevelt University
Master of Business Administration -
Roosevelt University
Professional Training in PMP/CAPM George Washington University Training in SAP ERP ECC6 MM & EWM - undefined
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