Riza Jacqueline Santiago
Wailuku,HI
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Binhi at Ani, Janice Paa - Manager
Kahului, HI
01.2024 - 02.2024
- Computed bills, collected payments and made change for guests.
- Answered phones, responded to inquiries, and took messages.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Addressed customer needs in a timely manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted with check-in and check-out procedures for guests.
Front Desk Receptionist
Hawaii Real Estate Executives Inc., Daniel Kisiel
Kīhei, HI
05.2022 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Responded to customer inquiries via phone, email, and in person.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated maintenance requests for office equipment and facilities.
- Scheduled and confirmed appointments for clients and staff.
Education
High School Diploma -
H.P. Baldwin High School
Wailuku05-2023
Bachelor of Science - Psychology
University of Portland
Portland, ORSkills
- Payment processing
- Customer service
- Data entry
- Appointment scheduling
- Inventory management
- Communication skills
- Time management
- Guest services
Timeline
Front Desk Agent
Binhi at Ani, Janice Paa - Manager
01.2024 - 02.2024
Front Desk Receptionist
Hawaii Real Estate Executives Inc., Daniel Kisiel
05.2022 - 08.2022
High School Diploma -
H.P. Baldwin High School
Bachelor of Science - Psychology
University of Portland
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