Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Rizalina Thompson

Poolville,Texas

Summary

Dynamic and results-driven professional with a strong background in customer service and accounts receivable at Channel Islands Cooling, Inc. Proven ability to build lasting relationships and enhance client satisfaction. Skilled in problem-solving and time management, consistently delivering exceptional service and support to clients while maintaining accurate financial records.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Associate

Underwood Family Farms
11.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Cashier's Assistant

Costco Wholesale
12.2020 - 12.2021
  • Streamlined return process for customers by efficiently handling return transactions while adhering to store return policies.
  • Provided exceptional customer service through friendly interactions and prompt assistance at the register.
  • Trained new Cashier''s Assistants on company policies and procedures to ensure consistency across all staff members'' performance levels.
  • Assisted customers with locating products throughout the store, enhancing their shopping experience and promoting repeat business.

Accounts Receivable Clerk

Channel Islands Cooling, Inc.
11.2004 - 08.2016
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Certified Personal Fitness Trainer

Total Woman Gym + Spa
03.1999 - 11.2003
  • Provided exceptional customer service to gym members as well as prospective clients interested in personal training services.
  • Continuously expanded knowledge of fitness trends and best practices through ongoing education and professional development opportunities.
  • Regularly communicated with clients outside of scheduled sessions to provide support, encouragement, and check-ins regarding their progress.
  • Implemented comprehensive nutritional strategies for clients, resulting in improved overall health and wellness.
  • Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.

Education

High School

Olongapo City National High School
Olongapo City, Philippines
06-1978

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

Women's Economic Ventures

Timeline

Sales Associate

Underwood Family Farms
11.2021 - 11.2022

Cashier's Assistant

Costco Wholesale
12.2020 - 12.2021

Accounts Receivable Clerk

Channel Islands Cooling, Inc.
11.2004 - 08.2016

Certified Personal Fitness Trainer

Total Woman Gym + Spa
03.1999 - 11.2003

High School

Olongapo City National High School

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Rizalina Thompson