RJ Araneta
Kissimmee
Summary
Accomplished Project Manager with a proven track record at NPSG Global, adept in staff training and development, and exceptional in customer service and support. Streamlined operations, enhancing project delivery by focusing on continuous improvement and team coordination. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Valet Parking Supervisor
SP Plus Parking
01.2012 - Current
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Project Manager
NPSG Global
03.2018 - 11.2022
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Concierge
Walt Disney World Resort
02.2005 - 01.2010
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
No Degree -
Valencia College
Orlando, FLHigh School Diploma -
Osceola High School
Kissimmee, FL02-2005
Skills
- Staff training and development
- Task delegation
- Customer complaint handling
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Customer service and support
Timeline
Project Manager
NPSG Global
03.2018 - 11.2022
Valet Parking Supervisor
SP Plus Parking
01.2012 - Current
Concierge
Walt Disney World Resort
02.2005 - 01.2010
No Degree -
Valencia College
High School Diploma -
Osceola High School
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