Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior account management.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Testo North America
05.2021 - 06.2023
Responsible for generating new business by selling directly to the end customer within the industrial, HVAC, food and pharmaceutical markets
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Identified correct solutions by uncovering customer needs, product specifications and applicable regulations.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Prepared and submitted reports to keep management informed of sales activities and progress.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. Achieved record of 1.8 million in direct sales in 2022. Awarded MVP in Q3 of 2021.
Manager
Ingomar Beer Distributor
05.2013 - 05.2021
Responsible for carrying out daily functions of the business
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Intern
Home Senior Services
05.2016 - 08.2016
Led new client intake and retention using CRM to grow business
Interacted with customers by phone, email, or in-person to provide information.
Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - Business
Penn State University
University Park, PA
05.2025
Skills
Communication & Listening
Leadership & Teamwork
Project Sales
Strategic Planning
Organization & Time Management
Critical Thinking
Account Management
CRM
Hobbies
Exercising and Sports
Teaching my kids
Self Growth
Timeline
Inside Sales Representative
Testo North America
05.2021 - 06.2023
Intern
Home Senior Services
05.2016 - 08.2016
Manager
Ingomar Beer Distributor
05.2013 - 05.2021
Bachelor of Science - Business
Penn State University
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