RK Rafi
Scarborough,Canada
Summary
Dynamic Assistant Manager with a proven track record at Ishtikutum Restaurant, excelling in customer service and team leadership. Enhanced customer satisfaction by promptly resolving complaints and improved cash handling accuracy, reducing discrepancies. Skilled in staff training and development, fostering a motivated team to achieve operational excellence.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ishtikutum Restaurant
10.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Fokhruddin Catering Service
01.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Back Waiter
Music Cafe Restaurant
12.2014 - 12.2016
- Maintained a professional appearance and attitude throughout each shift, contributing to a welcoming environment for guests.
- Enhanced customer satisfaction by promptly clearing tables and resetting them for new guests.
- Complied with all safety guidelines and health regulations while handling food items, ensuring proper sanitation practices were followed at all times.
Prep Cook
Anjans Steak House
01.2010 - 10.2013
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Dishwasher
Anjans Steak House
02.2008 - 12.2009
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Business Administration
Zahiria M.U High School
Pirer Bazar, Sylhet, Bangladesh12-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Staff training and development
- Team motivation
- Customer relations
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Customer rapport
- Operations management
Certification
Forklift Operator Certification in Canada
Valid till dec-05-27
Languages
Hindi
Full Professional
English
Limited Working
Bengali
Native or Bilingual
Urdu
Full Professional
Interests
- Adventure Travel
- Road Trips
- Historical Exploration
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Assistant Manager
Ishtikutum Restaurant
10.2019 - 12.2022
Server
Fokhruddin Catering Service
01.2017 - 09.2019
Back Waiter
Music Cafe Restaurant
12.2014 - 12.2016
Prep Cook
Anjans Steak House
01.2010 - 10.2013
Dishwasher
Anjans Steak House
02.2008 - 12.2009
Business Administration
Zahiria M.U High School
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