Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rkia Salnave

Burlington,United States

Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as general manager. A bilingual individual with proven abilities in handling tasks simultaneously while delivering service with a smile. Fluent in English, Spanish, French, and Arabic with a solution-oriented approach.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Blaze Pizza
06.2017 - 11.2018
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with an eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored and motivated team members to achieve challenging business goals.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

General Manager

Blaze Pizza
12.2018 - 10.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Prepared restaurant business plans by reviewing demands, analyzing competitors, and developing projections for sales and finances.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Planogram Team Member

Ahold Delhaize
06.2021 - 01.2022
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Participated in requirements meetings to understand business needs.

Content Creator

Rkia Salnave
03.2022 - Current
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Develop original content through social listening and independent sources.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Managed sales promotions and marketing strategies on major social media sites.

Education

Bachelor of Science - Biotechnology

Northeastern University
Boston, MA
05.2025

High School Diploma -

La Princess Lalla Nezha
Rabat, Morocco
06.2015

Skills

  • Inventory
  • Reliable
  • Collecting Information
  • MS Word
  • Excel
  • PowerPoint
  • Microsoft Access
  • Internet Customer Service
  • Conflict Resolution Effective Communicator
  • Adobe Systems Adobe Photoshop
  • Interpersonal Skills
  • Telephone Etiquette

Languages

Spanish
Intermediate
B1
Arabic
Advanced
C1
French
Advanced
C1
English
Native or Bilingual

Timeline

Content Creator

Rkia Salnave
03.2022 - Current

Planogram Team Member

Ahold Delhaize
06.2021 - 01.2022

General Manager

Blaze Pizza
12.2018 - 10.2020

Assistant General Manager

Blaze Pizza
06.2017 - 11.2018

Bachelor of Science - Biotechnology

Northeastern University

High School Diploma -

La Princess Lalla Nezha

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Rkia Salnave