Detail-oriented office manager skilled in client coordination and compliance documentation. Proven ability to enhance operational efficiency and provide exceptional customer service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Office Manager/Funeral Director Intern
McComb&Wagner Funeral Home
Shelton, WA
01.2023 - Current
Coordinated funeral services to ensure fulfillment of client needs and expectations.
Provided compassionate support to families during their time of loss, fostering a supportive environment.
Recorded and documented all cremation activities accurately in compliance with regulations.
Managed daily office operations while upholding high standards of service and care.
Managed inventory of supplies to ensure adequate resources for daily operations.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Supervised staff members, organized schedules and delegated tasks.
Collaborated with team members to uphold high standards of service and care.
Maintained filing system for records, correspondence and other documents.
Homeschooling Parent
N/A
Shelton, WA
09.2013 - 01.2023
Developed engaging lesson plans tailored to individual learning styles and needs.
Executed day-to-day duties with accuracy and efficiency to support smooth operations.
Proposed innovative ideas and solutions that improved team performance and outcomes.
Education
Medical Records/Billing And Coding Certification - Medical Records
University of Phoenix
03-2022
Associate of Arts - General Studies
Shoreline Community College
Seattle, WA
03-2012
Skills
Office management
Scheduling coordination
Compliance regulation
Client support
Customer relationship management
Conflict resolution
Time management
Employee training
Human resources
Inventory control
Client coordination
Inventory management
Compliance documentation
Customer service
Timeline
Office Manager/Funeral Director Intern
McComb&Wagner Funeral Home
01.2023 - Current
Homeschooling Parent
N/A
09.2013 - 01.2023
Medical Records/Billing And Coding Certification - Medical Records
Funeral Director Intern, Office Manager at Financial Partners Group, David C. Gross FHFuneral Director Intern, Office Manager at Financial Partners Group, David C. Gross FH