Olga Regina Milfort
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
General Manager
R & M Associates And Enterprises, Inc
12.2007 - 01.2023
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Mortgage Loan Officer
Metro Lending Services
04.2005 - 06.2008
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assessed loan portfolios for compliance with underwriting policies.
Realtor Associate
Keyes Company
04.2005 - 05.2008
- Collaborated with fellow real estate professionals in a team-oriented environment to achieve shared success and contribute to overall company growth.
- Maintained connections with clients to encourage repeat business and referrals.
- Guided first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
- Advised clients on market conditions and property value for informed decision-making.
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL09.1991
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06.1991
Skills
- Organizational Structuring
- Revenue Generation
- Delegating Work
- Client Account Management
- Staff training/development
- Document retrieval
- Office Equipment Operation
- AR/AP
- Document Management
- Report Preparation
- Word Processing
- Microsoft Office
- Multilingual Proficiency
- Proficient in creating and maintaining schedules
- Collaborative Teamwork
- Oral Expression
- Telephone interpreting
- Decision-Making
- Confidential Information Protection
- Verbal Communication
- External Communications
- Transcribing
- Critical Thinking
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
General Manager
R & M Associates And Enterprises, Inc
12.2007 - 01.2023
Mortgage Loan Officer
Metro Lending Services
04.2005 - 06.2008
Realtor Associate
Keyes Company
04.2005 - 05.2008
Associate of Science - Business Administration And Management
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
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