Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Renita Morton

Renita Morton

Concord,NC

Summary

Dynamic professional with a proven track record in customer service and operational excellence at all I set out to do. Skilled in multitasking and customer engagement, I enhanced service quality and improved performance metrics. My flexibility and situational awareness contributed to high customer satisfaction and retention, ensuring a seamless experience for all clients.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. As an example, I am self-taught in multiple food-preservation methods (both pressure and water-bath canning and dehydrating) and crochet, only using YouTube to learn new recipes and patterns.

Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.

Overview

20
20
years of professional experience

Work History

Uber Partner

Self-employed
Concord, NC
09.2023 - Current
  • Coordinated driver schedules to optimize ride availability and reduce wait times.
  • Implemented customer service strategies to enhance rider satisfaction and retention.
  • Monitored performance metrics to identify areas for operational improvements.
  • Developed efficient routing techniques to minimize travel time and fuel consumption.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Concord, NC
07.2018 - 12.2023
  • Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
  • Facilitated communication between healthcare providers and patients to ensure service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Shift Leader

Bojangles' Famous Chicken 'n Biscuits
Concord, NC
07.2015 - 07.2018
  • Supervised daily operations to ensure compliance with health and safety regulations.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Managed inventory levels, optimizing stock rotation and minimizing waste.
  • Coordinated shift schedules, ensuring adequate staffing for peak hours.

Education

High School Diploma -

A. L. Brown Hight School
Kannapolis

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Customer engagement
  • Customer service
  • Multitasking and organization
  • Valid NC Driver's license
  • Experience with various arts and crafts (paint, paper, fabric)

Interests

  • Crafting and DIY Projects: I enjoy crocheting items and gifting these to friends and family members Most recently, I have been crocheting blankets and other items for my new grandnephew, expected November 2025
  • Food: I enjoying cooking and baking I also preserving the production of the summer garden for the use of winter through pressure and water bath canning and dehydration
  • Music: I enjoy listening to multiple genres of music, from the 1970s through today My favorite would be 1980s hair bands to listen to while cleaning It keeps me motivated

Timeline

Uber Partner

Self-employed
09.2023 - Current

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
07.2018 - 12.2023

Shift Leader

Bojangles' Famous Chicken 'n Biscuits
07.2015 - 07.2018

High School Diploma -

A. L. Brown Hight School
Renita Morton