Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roary Buchan

WINONA,MN

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

Winona Health
Winona, MN
02.2016 - Current
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Server/Supervisor Trainee

Perkins Restaurant & Bakery
Winona, MN
05.2013 - 12.2019
  • Observed participants and provided corrective measures for skill improvement.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Call Center Representative

Customer Research International
San Marcos , TX
09.2011 - 02.2012
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in learning and development opportunities to promote continued performance improvement.

Education

Associate of Applied Science - Medical Secretary

Minnesota State College-Southeast Technical
Winona, MN
10.2016

Skills

  • Gathering Information from Patients
  • Registration and Scheduling
  • Calm and Effective Under Pressure
  • Complaint Investigation
  • Resolving Problems
  • Schedule Coordination
  • Patient Registration
  • Time Management and Prioritization

Timeline

Patient Access Representative

Winona Health
02.2016 - Current

Server/Supervisor Trainee

Perkins Restaurant & Bakery
05.2013 - 12.2019

Call Center Representative

Customer Research International
09.2011 - 02.2012

Associate of Applied Science - Medical Secretary

Minnesota State College-Southeast Technical

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Roary Buchan