Summary
Overview
Work History
Additional Information
Timeline
Generic

Rob Black

Dallas,TX

Summary

To seek and maintain A full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Ymca Dallas
02.2023 - Current
  • Duties include:
  • Handled customer inquiries in courteously and professionally manner.
  • Being flexible and problem solving, using time wisely
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times

Logistics Specialist

White Center Of Hope
02.2023 - Current
  • Duties include:
  • Pick up donated food from various vendors on daily basis.
  • Weigh and process donated food and help pantry distribute processed food to clients.
  • Assist thrift store Manager with donated clothing, furniture and household items.
  • Processes donated items and displayed in thrift store.
  • When needed carried purchased items to customers vehicles.
  • Using my allotted time wisely

Inside Sales Representative

Ferguson Enterprises
12.2021 - 02.2023
  • Duties include:
  • Answer customers questions regarding products, prices, and availability.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Use software to maintain detailed contact logs and account records.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set up new accounts, established customer credit and set up payment methods
  • Managed friendly and professional customer interactions

Inside Sales Representative

Hugh Cunningham
06.2015 - 12.2021
  • Duties include:
  • Answer customers questions regarding products, prices, and availability.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Manage friendly and professional customer interactions.
  • Manage new accounts, established customer credit and set up payment methods.
  • Use current software to maintain detailed contact logs and account records.

Customer Service Rep

AO Smith Water Products
03.2002 - 06.2015
  • Duties include:
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answer constant flow of customer calls with minimal wait times.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Respond to customer requests for products, services, and company information.
  • Process customer service orders promptly to increase customer satisfaction.

Staff Sergeant

Tennessee National Guard
02.1992 - 03.2002
  • Duties Include
  • Participated in physical fitness and training programs to maintain preparedness and stamina.
  • Served walk-in Active duty personnel with ID cards. Process leaves, schools and medical enrollment.
  • Served dependents with ID cards medical enrollment
  • Served as Physical fitness and weight control NCO.

Senior Personnel Sargent

US Army
03.1985 - 02.1992
  • Duties include:
  • Process ID cards for walk in Active Duty Military and their dependents.
  • Process necessary paperwork to add or remove dependents as needed.
  • Maintained current publications log and ordered new publications when needed.
  • Was part of team that maintained and keep up to date weight and Physical training records for company.
  • Was primary driver for Sergeant Major tasks were to maintain his schedule, make sure he was on time for staff meeting and appointments.

Additional Information

Keeping a healthy lifestyle through:

Biking, Swimming and running

Life goal is to Run the Boston Marathon.

Timeline

Customer Service Representative

Ymca Dallas
02.2023 - Current

Logistics Specialist

White Center Of Hope
02.2023 - Current

Inside Sales Representative

Ferguson Enterprises
12.2021 - 02.2023

Inside Sales Representative

Hugh Cunningham
06.2015 - 12.2021

Customer Service Rep

AO Smith Water Products
03.2002 - 06.2015

Staff Sergeant

Tennessee National Guard
02.1992 - 03.2002

Senior Personnel Sargent

US Army
03.1985 - 02.1992

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Rob Black