Rob Hall
District Manager
Columbiana,OH
Summary
Proven leader with extensive experience in multi-unit management and customer service, notably with Aramark Refreshments. Excelled in driving revenue growth and client retention, achieving a 94% retention rate. Demonstrated expertise in budget management and leadership, fostering team collaboration and professional development.
Successfully maintained top safety rankings, underscoring a commitment to operational excellence and strategic growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
District Manager
Aramark Refreshments
Cleveland, OH
02.2016 - Current
- P&L responsibility for entire district which consists of three branches, Cleveland, Columbus and Pittsburgh.
- Consistent P&L improvement year over year by implementing and managing entire team to company KPI"s and controlling budgets and making necessary adjustments to ensure to deliver on the top and bottom of the P&L.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within district.
- Built relationships with new and existing customers to establish long-term business growth and retention, retention at 94% company average at 91%.
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities, 10 direct reports.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Built relationships with customers to establish long-term business growth, 5% base business growth on company average of 3%
- Maintain top 5 status in safety objectives while serving as Northeast region safety leader for last 2-1/2 years.
Operations Manager
Aramark Refreshments
04.2010 - 03.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures, 4 direct reports.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships, while retaining and growing business
General Manager
84 Lumber Company
03.2004 - 04.2010
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability by 10%.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Bachelor of Science - Business Management
Youngstown State University
Youngstown, OH 08.1998 - 12.2002
Skills
Multi-unit management
Customer Service
Leadership skills
Client Relationship Building
Budget Management
Timeline
District Manager
Aramark Refreshments
02.2016 - Current
Operations Manager
Aramark Refreshments
04.2010 - 03.2016
General Manager
84 Lumber Company
03.2004 - 04.2010
Bachelor of Science - Business Management
Youngstown State University
08.1998 - 12.2002
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