Rob Thomas
Parma,OH
Summary
Successful at completing new installations, updates and configuration of computer systems. Experienced in setting up devices, troubleshooting issues and optimizing settings. Experienced in end user Training. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Center Technician - Contractor
First Energy Headquarters
04.2024 - 06.2024
- Racked and connected new servers to Cisco / Arista switches at several of First Energy's data centers
- Decommissioned and removed servers and data connections from racks
- Traveled to different data center sites to perform work daily
- Documented all work in ITNow - A custom change management application built on the ServiceNow platform.
Data Center Support Technician (DCST)
H5 Data Centers
01.2024 - 04.2024
- Served as primary point of contact for customer requests via phone, email and web portal system
- Oversaw and responsible for the physical security of the facility
- Handled incoming calls, ticket processing and incident handling
- Monitored health of critical systems including building management and fire control
- Provided escort duties for H5 Telecoms and vendors as well as customers.
Training Room Proctor / Tech Support - Contract
TekSystems Global, Inc.
07.2023 - 10.2023
- Stationed at the Parma, Ohio campus, I provided tech support and assistance to doctors, nurses, and staff in training rooms as they performed remote training for the upcoming rollout of EPIC software across the University Hospitals system.
Full Time Caregiver for Elderly Parents
Career Break
12.2019 - 03.2023
- Legal caregiver for elderly parents within their home
- Managed all household duties, finances and daily personal care of parents until their passing.
Computer Support Technician - Self Employed
Independent Computer support Technician
02.2000 - 04.2015
- Excelled at performing break/fix work on PC's
- Successfully designed and conducted training sessions with customers both in group settings and one and one
- Provided excellent customer support which included deescalating situations with frustrated customers while successfully solving their technical issues
- Handled and coordinated all sales and marketing for my professional services.
Education
No Degree - Computer Information Systems
Lakeland Community College
Kirtland, OHSkills
- Systems: Windows XP /7/ 10
- Data Networking: Solid understanding of TCP/IP, OSI model and network devices
- SKILLS
- PC Maintenance and Upgrading
- TCP/IP
- Windows XP/7/10
- Customer Service Skills
- IT support
- Hardware and Software Repair
- Support Services
- User Training
- Team Collaboration
- Active Listening
- Relationship Building
- Time management abilities
- Problem-solving aptitude
- Technical Support
Accomplishments
- Certifications: CompTIA A+, CompTIA Network
Certification
CompTIA Network+
CompTIA A+
Timeline
Data Center Technician - Contractor
First Energy Headquarters
04.2024 - 06.2024
Data Center Support Technician (DCST)
H5 Data Centers
01.2024 - 04.2024
Training Room Proctor / Tech Support - Contract
TekSystems Global, Inc.
07.2023 - 10.2023
Full Time Caregiver for Elderly Parents
Career Break
12.2019 - 03.2023
Computer Support Technician - Self Employed
Independent Computer support Technician
02.2000 - 04.2015
No Degree - Computer Information Systems
Lakeland Community College
Similar Profiles
Daniel T. ArmstrongDaniel T. Armstrong
General Engineer Supervisor at Headquarters and Headquarters Company, 19th EN BNGeneral Engineer Supervisor at Headquarters and Headquarters Company, 19th EN BN
Alyssa FaughnanAlyssa Faughnan
General Volunteer at Headquarters And Headquarters Battalion, 10th MTNGeneral Volunteer at Headquarters And Headquarters Battalion, 10th MTN
Ariel Machado-PerezAriel Machado-Perez
Transportation Officer at Support Operations Shop, Headquarters & Headquarters Company, 143rd Combat Sustainment Support Battalion, 143rd RSG, CTARNG (Part Time)Transportation Officer at Support Operations Shop, Headquarters & Headquarters Company, 143rd Combat Sustainment Support Battalion, 143rd RSG, CTARNG (Part Time)
Richard SomsakRichard Somsak
General Manager at Courtyard by Marriott Independence/Willoughby OHGeneral Manager at Courtyard by Marriott Independence/Willoughby OH
Lea LeviLea Levi
STNA (State Tested Nursing Assistant) at Cleveland ClinicSTNA (State Tested Nursing Assistant) at Cleveland Clinic