Robben Tindle
Helena,AL
Summary
Service Director leading automotive service operations by supervising 10+ technicians, tightening repair workflow, and improving customer satisfaction. Builds service procedures, manages work allocation, and tracks department performance for 250+ vehicles per month to keep repairs moving efficiently. Brings customer retention, complaint resolution, and cross-department coordination to drive service sales and repeat business.
Overview
30
30
years of professional experience
Work History
Service Director
Maserati- Alfa Romeo of Birmingham
Irondale, AL
12.2022 - Current
- Coordinate [number] technician schedules per week to balance workload, repair capacity, and customer demand.
- Lead technicians through coaching, training, and day-to-day guidance to maintain consistent repair quality.
- Develop and refine service procedures and policies to improve department efficiency and customer satisfaction.
- Resolve customer complaints promptly, maintain clear communication, and protect satisfaction throughout the service experience.
- Review department performance metrics and apply corrective actions to address gaps in productivity and service quality.
- Maintain safe, compliant operations while coordinating with sales and marketing to support retention and new business.
Service Advisor
Sonic Automotive-BMW of Birmingham
Irondale, AL
09.2020 - 12.2022
- Managed [number] customer visits daily while delivering timely service updates and clear next steps.
- Delivered customer greeting, intake, and walk-around inspections to document vehicle condition before service.
- Provided repair estimates and explained recommended work clearly to support informed customer decisions.
- Dispatched repair orders to technicians and coordinated scheduling to keep service work moving efficiently.
- Made follow-up calls to customers after service visits to confirm satisfaction and address remaining concerns.
Finance Manager
Julio Jones Kia & Mazda
Tuscaloosa, AL
12.2019 - 09.2020
- Guided customers through vehicle financing choices, interest rates, and insurance packages to support informed decisions.
- Sold finance and insurance products to increase dealership profit while balancing customer satisfaction.
- Maintained compliance with regulatory standards throughout financing transactions and related disclosures.
Service Advisor
Sonic Automotive Group-Porsche Birmingham and BMW of Birmingham
Birmingham, AL
12.2016 - 12.2019
- Prepared [number]% of repair orders with estimates, inspection details, and technician handoffs.
- Delivered 12 customer visits per shift while maintaining accurate repair order documentation and follow-up.
- Greeted customers, completed walk-around inspections, and translated vehicle concerns into clear service recommendations.
- Prepared repair orders and estimates for repairs and maintenance work, maintaining clear service department operations.
- Dispatched repair orders to technicians and coordinated scheduling to keep work moving efficiently.
- Made customer follow-up calls, resolved concerns, and reinforced service expectations after each visit.
- Used Microsoft Excel to track customer notes, service activity, and recurring repair order details.
General Manager
Captain D's Seafood Restaurant
Nashville, TN
01.2015 - 12.2016
- Manage 1500 customer interactions per day while maintaining strong service standards and a smooth dining experience.
- Directed day-to-day restaurant operations with a customer service focus and consistent attention to service quality.
- Handled performance evaluations, interviews, hiring, employee records, and promotions to support team staffing and development.
- Built employee schedules around sales projections and labor cost targets to balance coverage and efficiency.
- Maintained inventory levels based on demand to support reliable stock availability and reduce waste.
- Forecasted future sales and operating needs to keep the restaurant running at an efficient level.
Parts Advisor
Royal Automotive Group
Vestavia Hills, AL
06.2014 - 04.2015
- Researched the parts catalogue to verify correct part numbers and reduce ordering errors.
- Maintained inventory control by checking stock, ordering needed parts, and supporting steady parts availability.
- Supported customer service by answering questions, setting expectations, and following through on requested parts.
- Tracked part information in Microsoft Excel to keep inventory records organized and easy to review.
- Shared inventory and order trends to support forecasting and budgeting decisions for the parts department.
Service Advisor
Victory Buick GMC
Calera, AL
01.2013 - 08.2014
- Maintained customer records accurately to support follow-up, repair history tracking, and service continuity.
- Distributed repair work to technicians based on workload, skill set, and shop priorities.
- Coordinated repair order flow and technician assignments to keep service operations moving efficiently.
Used Car Coordinator/Service Advisor
Hendrick Automotive Group
Hoover, AL
03.2011 - 01.2013
- Managed the detail department and coordinated vehicle readiness before units were added to inventory.
- Created work schedules and completed payroll duties for department coverage and administrative accuracy.
- Inspected used vehicles, coordinated required repairs, and managed repair order follow-up before inventory placement.
- Served as liaison between service and sales teams to keep vehicle status, timing, and delivery expectations aligned.
- Used Excel to support forecasting, budgeting, and service department operations planning.
Owner and Operator
RTP Restaurants
Hiram, GA
09.2006 - 01.2011
- Managed 150 daily guest interactions while maintaining consistent service standards and restaurant cleanliness.
- Oversaw day-to-day restaurant operations, coordinating staffing, workflow, and service execution.
- Hired, trained, coached, and developed employees to strengthen team performance and consistency.
- Led food safety and restaurant safety training, reinforcing standards that protected guests and employees.
- Maintained food quality, guest friendliness, and cleanliness through proven systems and daily routines.
- Applied Microsoft Excel and forecasting to monitor sales growth, manage inventory control, and support financial planning.
Senior Appraiser
Paulding County Board of Assessors
Dallas, GA
01.2005 - 09.2006
- Performed annual appraisals on over 14,000 parcels of real estate across the county.
- Consulted with tax representatives and property owners on real property valuations and assessment questions.
- Delivered detailed presentations during appeal hearings to explain valuation methods and support assessment decisions.
- Applied the Income, Market Approach, and Cost Approach methods to appraise real property consistently.
- Reviewed completed appraisals for accuracy and consistency before submission.
- Prepared recommendations for Special Assessments and Exempt Applications for Board of Assessors review.
Appraiser
Cobb County Board of Assessors
Marietta, GA
01.1997 - 03.2005
- Appraised 1,200 business personal property accounts and reviewed valuation support for business assets.
- Appraised 500 aircraft annually in accordance with Georgia Department of Revenue codes.
- Reviewed financial documents in Microsoft Excel to verify business asset valuations.
- Consulted with tax representatives, accountants, and taxpayers on property tax valuations and supporting documentation.
- Represented Cobb County in Board of Equalization appeal hearings and presented valuation findings.
- Evaluated Freeport Exemption applications and researched alternate methods for accurate personal property valuation.
- Prepared written correspondence to accountants and taxpayers regarding personal property tax codes and valuations.
Education
Associate in Business Law - Political Science
Kennesaw State University
Kennesaw, GA01-1998
Skills
- Customer service
- Inventory control
- Forecasting
- Budgeting
- Microsoft Excel
- Service department operations
- Technician scheduling
- Repair order management
- Profit & Loss
- Customer complaint resolution
- Fixed operations management
- Parts department management
Personal Information
- Title: Service Manager Maserati-Alfa Romeo of Birmingham
- Work Permit: Authorized to work in the US for any employer
Timeline
Service Director
Maserati- Alfa Romeo of Birmingham
12.2022 - Current
Service Advisor
Sonic Automotive-BMW of Birmingham
09.2020 - 12.2022
Finance Manager
Julio Jones Kia & Mazda
12.2019 - 09.2020
Service Advisor
Sonic Automotive Group-Porsche Birmingham and BMW of Birmingham
12.2016 - 12.2019
General Manager
Captain D's Seafood Restaurant
01.2015 - 12.2016
Parts Advisor
Royal Automotive Group
06.2014 - 04.2015
Service Advisor
Victory Buick GMC
01.2013 - 08.2014
Used Car Coordinator/Service Advisor
Hendrick Automotive Group
03.2011 - 01.2013
Owner and Operator
RTP Restaurants
09.2006 - 01.2011
Senior Appraiser
Paulding County Board of Assessors
01.2005 - 09.2006
Appraiser
Cobb County Board of Assessors
01.1997 - 03.2005
Associate in Business Law - Political Science
Kennesaw State University