Dynamic and results-driven server with extensive experience at Via Roma, excelling in customer service and upselling techniques. Known for fostering strong guest relationships and ensuring a clean, welcoming environment. Adept at managing large parties and resolving complaints, consistently enhancing the dining experience and driving repeat business.
Hi, I’m
Robbie Byrne
Allentown,NJ
Summary
Overview
2
years of professional experience
Work History
Romeo Gonzalez
Restaurant Waiter
10.2022 - Current
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Jeremy
Server
04.2024 - 02.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
New Jersey United Christian Academy Cream Ridge NJ73 Holmes Mill Rd. Cream Ridge NJ.
High School Diploma from High School Administration
University Overview
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Courteous demeanor
- Memory retention
- Guest engagement
- Large party coordination
Additional Information
Additional Information
I am a “Master of Ceremonies” or “MC” at the Traditional Latin Mass at my Church (St. John the Baptist Roma. Catholic Church, Allentown NJ, 08501)
Timeline
Server
Jeremy
04.2024 - 02.2025
Restaurant Waiter
Romeo Gonzalez
10.2022 - Current
New Jersey United Christian Academy Cream Ridge NJ
High School Diploma from High School Administration
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