Robbie Carter
Houston,TX
Summary
Seeking Customer Service Agent role with 2 years of experience in remote support and problem resolution. Excelled in account management and troubleshooting at TurboTax and Alorica, guaranteed customer satisfaction. Skilled in multi-channel communication, including live chat and phone support. Willing to relocate: Anywhere
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Rep
TurboTax, Intuit
Miami, FL
01.2022 - 05.2022
- Provided comprehensive account management, Provides customer satisfaction and account accuracy.
- Facilitated issue resolution, addressing customer concerns promptly and effectively.
- Conducted application troubleshooting, assisting customers through various communication channels including live chat.
CSR - Customer Service Representative
Alorica Calling Center
Humble, TX
01.2021 - 10.2021
- Delivered client assistance, ensuring comprehensive support and satisfaction with company products and services.
- Facilitated customer inquiries via phone, addressing account modifications and clarifying product features and advantages.
- Managed and resolved payment and order conflicts, maintaining positive customer relationships and service integrity.
Team Member
Whataburger
Houston, TX
06.2020 - 11.2020
- Managed financial transactions accurately, providing proper cash handling and payment processing.
- Delivered high-quality customer service, maintaining cleanliness standards and providing efficient dining and drive-through assistance.
Customer Service Representative
Family Dollar
Houston, TX
10.2019 - 04.2020
- Managed financial transactions with precision, accurate processing of purchases, exchanges, orders, and refunds.
- Delivered exceptional customer service, fostering a welcoming environment through professional and courteous interactions.
Education
GED - Nursing
Upward Hope Academy
Galveston, TX04-2026
Skills
- Customer support experience within technology industry
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Professional telephone demeanor
- Live chat support
- Microsoft Office Suite
Certification
Food Handler Certification
Timeline
Customer Service Rep
TurboTax, Intuit
01.2022 - 05.2022
CSR - Customer Service Representative
Alorica Calling Center
01.2021 - 10.2021
Team Member
Whataburger
06.2020 - 11.2020
Customer Service Representative
Family Dollar
10.2019 - 04.2020
GED - Nursing
Upward Hope Academy