Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Green

Le Roy,NY

Summary

Dynamic professional with experience as a Detention Officer at Akima Global Services, skilled in emergency response and de-escalation techniques. Proven ability to maintain safety and order in high-stress situations while effectively addressing detainee concerns. Strong problem-solving and behavioral observation skills enhance team performance and facility security.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Detention Officer

Akima Global Services
01.2024 - Current
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both detainees'' well-being and facility security.
  • Managed daily operations, including supervising detainee work details, meal distribution, and recreational activities.
  • Conducted physical searches of detainees and premises in search of weapons and contraband.
  • Maintained a safe environment for detainees and staff through effective communication and adherence to established protocols.
  • Responded promptly to emergency situations and provided medical aid.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
  • Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.

Shift Manager

Batavias Original Pizzeria
08.2019 - 01.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Pizza Maker

Capish! Pizza-ristorante
12.2017 - 06.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.

Education

No Degree - General Studies

Genesee Community College
Batavia, NY
12-2025

Advanced Regents Diploma -

Le Roy Jr/Sr High School
Le Roy, NY
06-2020

Skills

  • Patience and tolerance
  • Emergency response
  • Physical restraint
  • Behavioral observation
  • De-escalation techniques
  • Detainee supervision

Certification

Disturbance Control Team - Buffalo Federal Detention Facility

  • Advanced training for various emergency situations within the facility.
  • OC spray certification and gas mask use.
  • Riot control whether it being within the facility or protesting.
  • Unit takeovers when needing to take back control of a unit.
  • Participate in various cell extractions with different situations at hand.
  • Use of force training such as the Wrap system, Restraint chair, etc.

Timeline

Detention Officer

Akima Global Services
01.2024 - Current

Shift Manager

Batavias Original Pizzeria
08.2019 - 01.2024

Pizza Maker

Capish! Pizza-ristorante
12.2017 - 06.2019

No Degree - General Studies

Genesee Community College

Advanced Regents Diploma -

Le Roy Jr/Sr High School

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