Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robbie McCully

White Oak,TX

Summary

I bring over two decades of dedicated experience in the customer service industry, marked by relentless commitment to extraordinary on-the-spot problem-solving. My true accomplishment lies in the satisfaction of clients served. Consistently hailed by employers as 'the customer's favorite,' I take immense pride in delivering top-notch service.

Additionally, holding a license as an Insurance Agent adds a valuable layer to my skill set, ensuring comprehensive support in my professional endeavors.

Overview

23
23
years of professional experience

Work History

Sales and Service Representative

Maness Furniture
05.2023 - Current

Customer services

Sales

Collections

Special orders

Took payments

Answered phones

Open \ Close store


Customer Service Representative

Jeff Callens Allstate Insurance
09.2022 - 05.2023

Answered Phones

Helped to resolve issues clients may have had with policy questions

Made changes to policies requested by customers

Took payments

Helped to start the claims process for customers

Followed up weekly on T-Doc list



Accounts Receivable Specialist

D&D Industrial Welding Supply
02.2014 - 09.2022
  • I run all the invoices for billing
  • I work the front counter, answer the phones, take customer orders
  • I call in fills for bulk tanks
  • I receive all payments made to the store and post them to the individual accounts daily
  • I run 170 credit cards on the first billing day of each month
  • I do repositions and outside collections
  • I have filed suites against nonpaying individuals and companies and gone to court as a representative of the company
  • I do filing and data entry daily
  • I preform inventory counts and I work with the customers on any billing questions or issues on their account
  • These are some of the task I preform daily and weekly.

Customer Service Representative/Insurance Agent

Gary Lawrence Allstate
09.2013 - 02.2014
  • Answered phones
  • Billed insurance policies, (auto and home)
  • Took payments, dealt with questions concerning payments and policies
  • Then became the office "Claims Advocate"
  • Dealt with customer claims within our office/agency, as well as other companies for complicated claim issues.

Sales Agent

Maness Furniture
01.2001 - 03.2012
  • Sales, collections, customer service
  • Repossessions
  • Filed charges against non-paying customers
  • Daily reports, processed inventory

Education

High school diploma -

KilgoreH
Kilgore, TX

Skills

  • Customer Service
  • Accounts Receivable
  • Account Reconciliation
  • 10 Key Data Entry
  • Office Management

Timeline

Sales and Service Representative

Maness Furniture
05.2023 - Current

Customer Service Representative

Jeff Callens Allstate Insurance
09.2022 - 05.2023

Accounts Receivable Specialist

D&D Industrial Welding Supply
02.2014 - 09.2022

Customer Service Representative/Insurance Agent

Gary Lawrence Allstate
09.2013 - 02.2014

Sales Agent

Maness Furniture
01.2001 - 03.2012

High school diploma -

KilgoreH
Robbie McCully