Robbie Thomasson
Stockton,CA
Summary
Dynamic Dispatch Leader with years of experience supervising dispatch staff to coordinate service and medical deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Dependable Employee accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher Manager
Arenr Transportation Group
Stockton, CA
02.2021 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Medical Courier
Alere Home Monitoring
Livermore, CA
07.2017 - 01.2021
- Properly documented all specimens received using Excel, Microsoft & Word Systems.
- Built and maintained professional relationships with customers, which boosted business.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Handled receipt, storage, identification and delivery of Medical products for several clients.
- Responsible for routing medical supplies , specimens, and materials to destinations safe & timely.
Care Assistant
In Home Supportive Services
Stockton, CA
03.2008 - 06.2017
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Account Executive
Comcast
Livermore, CA
04.2001 - 02.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
Education
High School Diploma -
Edison High School
Stockton, CAAssociate of Arts - Medical Assisting
MTI Business College of Stockton, Inc
Stockton, CA05.2010
Skills
- Work Personnel Advisement
- Work Order Preparations
- Work Crew Dispatch
- Repair Scheduling
- Territory Communications Oversight
- Route Planning and Adjustment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Dispatching Training -Completion of all training and skills test and education of dispatching through DRC Trucking Academy 2022
Timeline
Dispatcher Manager
Arenr Transportation Group
02.2021 - Current
Medical Courier
Alere Home Monitoring
07.2017 - 01.2021
Care Assistant
In Home Supportive Services
03.2008 - 06.2017
Account Executive
Comcast
04.2001 - 02.2008
High School Diploma -
Edison High School
Associate of Arts - Medical Assisting
MTI Business College of Stockton, Inc
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