Robbin Burk

Verify insurance, call patent, call serving Doctor, run claims.

• Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.
• Provided knowledgeable guidance to clients regarding program rules, regulations, and updates.
• Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
• Streamlined clearing processes by implementing efficient filing and documentation systems.
• Completed accurate data input or corrections into computer files.
• Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
• Ensured timely resolution of discrepancies by conducting thorough research and documentation.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of [Type] products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Built relationships with customers and community to promote long term business growth.
• Recorded accurate and efficient records in customer database.
• Generated advertising brochure for vendor use.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Participated in ongoing professional development opportunities to stay current with industry best practices and maintain relevant product knowledge.
• Generated new business leads via networking events and outreach initiatives, fueling consistent growth in sales numbers.
• Delivered exceptional customer service while maintaining a high level of professionalism throughout all interactions with clients and colleagues alike.

• Explained survey objectives and procedures to interviewees.
• Adjusted scripts to better target needs and interests of specific individuals.
• Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
• Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.