Robby Chugh
Charlotte,NC
Summary
To obtain a challenging position where I can utilize my exceptional communication and organizational skills. Authorized to work in the US for any employer QUALIFICATIONS Highly motivated and energetic individual. Professional, organized and detailed oriented to work in a fast paced environment.
Overview
20
20
years of professional experience
Work History
Bell Captain
Renaissance Hotel By Marriott
07.2019 - 04.2020
- Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked
- Escorted guests to and from rooms and assisted with baggage
- Notified front desk manager of any guest issues in need of additional attention
- Responded immediately to any guest requests or concerns and promptly resolved issues
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart
- Loaded, unloaded and moved material to and from storage and production areas
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Awarded Employee of the Month Award December 2019
Guest Service Agent/Night Auditor
Comfort Suites UNCC
03.2017 - 07.2018
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Night Auditor
Residence Inn Marriott
12.2014 - 02.2015
- Perform all night auditor duties -Greet and assist guests.
- Consistently provide professional, friendly and engaging service.
- Immediately report accidents, injuries or unsafe work conditions to manager.
- Develop and maintain positive working relationships with others to reach business goals.
- Demonstrate genuine hospitality while greeting and establishing rapport with guests.
Night Auditor
Sleep Inn University
11.2011 - 02.2012
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Verified cash drawer against the day's receipts.
- Resolved guest complaints quickly and efficiently.
Owner
Charlotte Exotic Woods
01.2010 - 10.2011
- Manage all facets of the exotic wood business.
- Maintain inventory, client expectations, shipping and billing -Negotiate best prices from wholesaler and market theproducts via mass Mailings and website.
Night Auditor
Dunhill Hotel
08.2009 - 01.2010
- Perform all night auditor duties -Greet and assist guests.
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly and attentive service.
Owner/Sole Proprietor
Charlotte Exotic Woods
11.2006 - 08.2009
- Manage all facets of exotic wood business -Maintain inventory, client expectations, shipping and billing.
- Negotiate best prices from wholesaler and market the products via mass mailing and website.
Bellman
Westin Charlotte Starwood Hotels and Resorts
06.2005 - 11.2006
- Bellman -Awarded "Most Valuable Professional" award in October 2006 Exhibited professionalism by adhering to the Starwood Hotels service basics and core values.
- Consistently provided professional, friendly and engaging service.
Bellman
Bellman Royalton Hotel Ian Schraeger Hotels.
10.2002 - 01.2005
- Assisted guests with luggage and showed them to rooms.
- Delivered faxes and mail to rooms.
- Covered front door as a doorman as and when needed.
Bellman
Chambers Hotel
05.2001 - 10.2002
- Bellman -Greeted and welcomed guests to the hotel Assisted guests with luggage and showed them to rooms.
Guest Service Agent
Soho Grand Hotel
01.2001 - 05.2001
- Greeted and assisted guests with check in and check out.
- Settled bills and made adjustments as needed.
Sales Associate
Liz Claiborne
08.2000 - 12.2000
- Maintain Customer profile and contact them on New Arrivals.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12.2023
Associate of Arts - Psychology
Central Piedmont Community College
2016
Skills
- Thrives in fast-paced environment Top-tier, full-service dining background
- Committed team player Guest relations professional
- Quick problem solver Cash handling expert
- Courteous, professional demeanor Up-selling capability
- High energy Liquor and smoking laws familiarity
- Flexible schedule capability
- Skills
- Billing, client, faxes, inventory, market, mail, shipping, website
- Billing, Cash handling, client, fast, faxes, financial, Maintain inventory, inventory, mailing, market, mail, policies, problem solver, Quick, rapport, safety, selling, shipping, team player, telephones, website
Timeline
Bell Captain
Renaissance Hotel By Marriott
07.2019 - 04.2020
Guest Service Agent/Night Auditor
Comfort Suites UNCC
03.2017 - 07.2018
Night Auditor
Residence Inn Marriott
12.2014 - 02.2015
Night Auditor
Sleep Inn University
11.2011 - 02.2012
Owner
Charlotte Exotic Woods
01.2010 - 10.2011
Night Auditor
Dunhill Hotel
08.2009 - 01.2010
Owner/Sole Proprietor
Charlotte Exotic Woods
11.2006 - 08.2009
Bellman
Westin Charlotte Starwood Hotels and Resorts
06.2005 - 11.2006
Bellman
Bellman Royalton Hotel Ian Schraeger Hotels.
10.2002 - 01.2005
Bellman
Chambers Hotel
05.2001 - 10.2002
Guest Service Agent
Soho Grand Hotel
01.2001 - 05.2001
Sales Associate
Liz Claiborne
08.2000 - 12.2000
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Associate of Arts - Psychology
Central Piedmont Community College
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