Shay R. Hardwick
Macon,GA
Summary
Proven track record at GEICO, enhancing customer satisfaction and streamlining claims processes. Expert in claims dispute resolution and customer service, demonstrating critical thinking and problem-solving abilities. Achieved significant efficiency improvements, ensuring swift, fair claim settlements and fostering customer loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
01.2024 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Claims Adjuster, Automobile and Casualty
GEICO
06.2016 - 01.2024
- Reduced claim processing time by streamlining documentation and communication procedures.
- Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Education
Associate of Business Administration - Business Administration
Central Georgia Technical College
Macon, GA05.2015
High School Diploma -
Northeast Health Science Magnet High School
Macon, GA05.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Call center experience
- Conflict Resolution
- Claims Investigation
- Insurance law knowledge
- Claims Dispute Resolution
- Claim Resolution
Accomplishments
- Maintained a superior quality rating 100% in file handling from 2024, exceeding over 80% department goal.
- Maintained customer service survey over 85% exceeding over 85% department goal.
- Multiple Top 10 claims adjuster in the year of 2018-2019
- Chairman Club Gold 2019 and 2020
- Chairman Club Silver 2020
Certification
- Licensed Resident Agent - 2/29/2024- current
- Licensed Claims Adjuster - 7/18/2016- current
Timeline
Customer Service Representative
GEICO
01.2024 - 07.2024
Claims Adjuster, Automobile and Casualty
GEICO
06.2016 - 01.2024
Associate of Business Administration - Business Administration
Central Georgia Technical College
High School Diploma -
Northeast Health Science Magnet High School
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