Hi, I’m
Robert Alexis
West Palm Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
years of professional experience
Work History
Liveops-nike
Customer Service Representative
11.2019 - 12.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Arise Platform
Technical Support Representative
11.2014 - 11.2019
Job overview
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Sprint
Technical Support Representative
05.2011 - 11.2014
Job overview
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Rockland Community CollegeSuffern, NY
No Degree from General Studies
Ramapo High SchoolSpring Valley, NY
High School Diploma
06.1993
Skills
- Complaint Resolution
- Data Entry
- Product Knowledge
- Problem-Solving Abilities
- Computer Proficiency
Languages
French
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Liveops-nike
11.2019 - 12.2023
Technical Support Representative
Arise Platform
11.2014 - 11.2019
Technical Support Representative
Sprint
05.2011 - 11.2014
Rockland Community College
No Degree from General Studies
Ramapo High School
High School Diploma
Similar Profiles
Mandi BaumgardnerMandi Baumgardner
Independent Contractor/Customer Service at LiveOps-NikeIndependent Contractor/Customer Service at LiveOps-Nike
Breyana LoydBreyana Loyd
Customer Service Representative at Liveops ( Intuit & Nike)Customer Service Representative at Liveops ( Intuit & Nike)
Kelli DicksKelli Dicks
Customer Service Rep at Liveops/NikeCustomer Service Rep at Liveops/Nike