Robert Allen
Kissimmee,FL
Summary
Dynamic Service & Engagement Team Leader at Target with a proven track record in team motivation and performance improvement. Skilled in problem-solving and staff training, I fostered a collaborative environment that enhanced customer satisfaction and exceeded performance metrics. Recognized for empowering team members and driving operational success through effective expectation setting.
Overview
10
10
years of professional experience
Work History
Service & Engagement Team Leader
Target
Orlando, FL
05.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Fulfillment Expert
Target
Orlando
09.2021 - 05.2025
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Delivery Driver
Papa John's Pizza
Tampa
09.2018 - 08.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Maintenance Assistant
Tampa Palms Golf & Country Club
Tampa, FL
05.2019 - 07.2020
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Winner of the employee of the month award.
Frozen Yogurt Shop Worker
Yogurtology
Tampa, FL
09.2015 - 05.2016
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Maintained up-to-date knowledge of industry trends to stay competitive within the frozen yogurt market.
- Resolved customer complaints with professionalism, working towards solutions that satisfied both parties involved.
- Supported store promotions by creating visually appealing displays highlighting featured flavors or specials.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
Education
Communication
University of South Florida
Tampa, FLSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Overseeing daily activities
- Cash handling
- Overtime management
- Expectation setting
Timeline
Service & Engagement Team Leader
Target
05.2025 - Current
Fulfillment Expert
Target
09.2021 - 05.2025
Maintenance Assistant
Tampa Palms Golf & Country Club
05.2019 - 07.2020
Delivery Driver
Papa John's Pizza
09.2018 - 08.2021
Frozen Yogurt Shop Worker
Yogurtology
09.2015 - 05.2016
Communication
University of South Florida