Robert Almanza

• Engage Members and ensure happiness by providing proper solutions to concerns with the-ability to turn any situation into a positive one.

• Strong knowledge of Disney property, products and services, and a passion for delivering exceptional Guest Service

• Meet required departmental metric expectations and uphold the 5 Keys of Safety, Courtesy, Inclusion, Show, and Efficiency.

• Attraction expert in safety, procedures and operation
• Maintaining a positive and inclusive work environment among employees and guests
• Mentor and provide direction to employees as they fulfill responsibilities when performing to ensure positive guest experience at Resort standards.

• Active in Tomorrowland as an attractions operator and well trained in Resort Guest Control during guest flow required for efficiency and safety purposes as guests enjoy the park
• Provide clear boarding instructions, and ensure guests are established safely and efficiently as guests experience the attraction.