Robert Anderson
Rocky Mount,NC
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Senior District Manager
ABM Industries
03.1998 - 10.2023
- Supervised 10 locations (500 employees) to enforce high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with the director to identify techniques to overcome janitorial setbacks.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Education
Associate of Science - Accounting And Business Management
Queens College, City University of New York
QueensHigh School Diploma -
Andrew Jackson High School (Queens)
Queens, New York06.1990
Skills
- Territory, Vendor and Budget Management
- Operations Oversight
- Decision-Making
- Report Preparation
- Team Leadership
- Vendor Management
- Recruiting Hiring and Staff Supervision as well as Employment Motivation
Timeline
Senior District Manager
ABM Industries
03.1998 - 10.2023
Associate of Science - Accounting And Business Management
Queens College, City University of New York
High School Diploma -
Andrew Jackson High School (Queens)
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