Robert Argiropoulos
Point Pleasant,NJ
Summary
A challenging diverse position requiring application of my broad experience and background to positively impact organizational growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
IT Support Engineer
Engineering & Professional Services
Shrewsbury, New Jersey
11.2021 - 01.2025
- Configured routers and switches according to organizational specifications.
- Managed the configuration and setup of customer accounts and systems.
- Guided customers in comprehending products, components, and systems via technical demonstrations.
- Created technical documentation for internal use by IT staff members.
- Conducted remote diagnostics to identify and solve technical problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Used remote login tools to assist clients with technical and product questions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
Warehouse Supervisor
Engineering & Professional Services
01.2007 - 11.2021
- Maintained accurate inventory records.
- Ship & Receive all company materials
- Responsible for all of the everyday functions of warehouse
Security Supervisor
Securitas USA
Eatontown, NJ
01.2003 - 01.2007
- Responsible for enforcing corporate security policies
- Responsible for immediate supervision of security staff
- Responsible for writing and reviewing incident reports
Education
Computer Training -
Cittone Institute
Edison, NJ01.1992
High School -
Colonia High School
Colonia, NJ01.1987
Skills
- Windows
- Word
- Excel
- Computer Upgrading
- Customer Service
- Management
- Inventory Control
- Conflict Resolution
- Usage Projection
- Payroll Management
- Information security
- Network troubleshooting
- IT compliance
- Network security
- Wireless networking
- Application support
- Data backup and recovery
- Remote desktop support
- Software installation
- Email administration
- IT asset management
- Help desk support
Timeline
IT Support Engineer
Engineering & Professional Services
11.2021 - 01.2025
Warehouse Supervisor
Engineering & Professional Services
01.2007 - 11.2021
Security Supervisor
Securitas USA
01.2003 - 01.2007
Computer Training -
Cittone Institute
High School -
Colonia High School