Robert Banuelos
Manteca,CA
Summary
Customer Service Specialist with over 5 years of expertise in enhancing client satisfaction and streamlining service operations across various roles. Proven skills in problem-solving, technical troubleshooting, and leadership. Adept at delivering high-quality customer interactions and resolving complex issues with empathy and professionalism. Excels in team collaboration and effective communication, bringing meticulous attention to detail and a strong track record of customer support excellence.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
RH
09.2023 - Current
- Recognized company-wide for exemplifying RH's values, receiving commendations from leaders.
- 3 inquiries were sent to RH's corporate team highlighting the customer experiences that I provided.
- De-escalate customer concerns and ensure a luxury experience through exceptional service.
- Provide a tailored customer experience assisting in various areas including but not limited to returns, exchanges, and reselection.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Technical Support Representative
Vagaro
09.2022 - 08.2023
- Achieved "level 3" agent status within six months.
- Worked alongside engineers to track and resolve technical issues, volunteering for internal testing and troubleshooting to enhance product reliability and performance.
- Consistent 95%+ Customer Satisfaction (CSAT) rating
- Promoted to a Merchant Services Support role, providing specialized assistance to businesses with bank deposits, chargebacks, and payroll management.
- Used ticketing systems to manage and process support actions and requests.
Customer Experience Representative
Vacasa
03.2019 - 08.2022
- Cross-trained in various customer service departments, contributing to team efficiency and performance.
- Consistently one of the Top 10 agents in productivity (Interactions per hour)
- Transitioned to a business development role after being recognized for impactful contributions to the customer experience team.
- Met or exceeded sales targets, contributing significantly to the overall success of the team.
- Contributed to Vacasa's growth by advocating for the company's services and supporting its transition to a publicly traded company.
- Played a key role in driving business growth and enhancing Vacasa's market presence through strategic outreach and relationship building.
Education
High School Diploma -
Be.Tech Vocational Academy
Manteca02-2016
Skills
- Expectation setting
- Strong Verbal and written communication
- CRM Software
- Complaint resolution
- Staff Development
- Time Management
- Customer rapport
- Staff Training and Development
- Employee engagement
Timeline
Customer Experience Representative
RH
09.2023 - Current
Technical Support Representative
Vagaro
09.2022 - 08.2023
Customer Experience Representative
Vacasa
03.2019 - 08.2022
High School Diploma -
Be.Tech Vocational Academy
Similar Profiles
Philip AustinPhilip Austin
Excel Liaison at RHExcel Liaison at RH
HARDI PATELHARDI PATEL
Design Associate at RHDesign Associate at RH
Lori StewartLori Stewart
Assistant Store Leader at RHAssistant Store Leader at RH