Drafted and submitted safety-related reports to the Federal Transit Administration monthly
Evaluated training effectiveness through assessments and feedback to ensure continuous improvement.
Collaborated with department heads to align training initiatives with organizational goals.
Mentored junior trainers, fostering skill development and knowledge sharing across teams.
Facilitated workshops and seminars to promote best practices in employee development for 175 employees.
Operations Trainer
Centre Area Transportation Authority
State College, PA
07.2017 - 07.2022
Developed new, updated current, monitored effectiveness, and implemented Operations-related training programs for 150 employees. These include CDL, remedial, ADA, return-to-work, and new equipment training programs for Bus Operators, as well as CDL training for Maintenance Employees.
Developed and updated training programs with a focus on safety and customer service, resulting in the organization’s first comprehensive CDL and Operations training programs.
Coordinated operations and activities of trainers, evaluated training needs, and developed materials, resulting in the successful training of new operators.
Assisted the On-Demand Operations Managers with ongoing development of training needs, protocols, and implementation of the Micro Transit training program, resulting in an enhanced focus on safety and continuity within CATA training programs.
Worked closely with the Safety and Training Manager to develop customized training as part of a return-to-work or post-accident process involving Operator or Maintenance employees. Guided operators toward safe behaviors and fostered a culture of safety.
Tracked Operations training, maintained organized records of each training session, and provided such documentation to Human Resources, ensuring proper compliance with State and Federal regulatory bodies and insurance carriers, minimizing the organization’s exposure to liability.
Bus Operator/Driver
Centre Area Transportation Authority
State College, PA
09.1984 - 08.2017
Provided safe, courteous, and timely transportation for our customers.
Safely operated 35 ft, 40 ft, and 60 ft (articulated) buses in all types of weather.
Education
High school diploma -
Northeastern Sr High School
Manchester, PA
06.1980
Skills
Customer Service
Teaching/Instructional
ADA securement
Safety Compliance
Managerial
Research
Accident Investigation
Team Building
CDL – Class A w/ N, P
TRAINING
PennTrain
Customer Driven Service Customer Service
December 2020
CTAA
Passenger Assistance Safety and Sensitivity Training (PASS)
Train the Trainer
Techniques for Teaching PASS
PennTrain TransitSCORE
Supervisory/Leadership Skills
Managing Employees
Instructor Development
February 2018
Reasonable Suspicion Determination
September 2017
Pennsylvania Family Support Alliance
Train the Trainer/Organizational Trainer
(Recognizing and Reporting Child Abuse - Mandated Reporter)